Position Summary

The Zone Assistant delivers the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Life Time products and services. They proactively meet the needs of members and accurately answer questions. The Zone Assistant supports day-to-day operations of the Zone by partnering with the entire Personal Training team & LifeClinic Physical Therapy & Chiropractic.

Job Duties and Responsibilities

Welcomes each member and ensure they complete all necessary formsWorks with PT staff to ensure accurate information and member service plans Collects and processes payments as needed Works with Personal Trainers to ensure accurate scheduling of membersManages member scheduling through confirmation calls, connecting with missed appointments  and reschedulingServes as an ambassador to members and team member to promote Life Time programming and  servicesPartners with Zone Manager to be a liaison for outreach for the Zone and its servicesCommunicates daily business productivityAssists clients with setup & use of fitness equipmentMaintains cleanliness & organization of space & equipment

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Position Requirements

High School Diploma or GED6 months of experience working in a customer service settingAbility to remain standing for a minimum of 4 hours at a time

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Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.