About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.  

 

As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CRM team.  

This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CRM space! 

If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you! 

Job Summary

As a Professional Services Consultant- CRM, you will lead solution implementations and ensure the success of our client projects from start to finish. 

Job Responsibilities Managing all stages of the implementation lifecycle, from Project Inception to Solution Design, Solution Build, UAT, Training, Business Readiness & Deployment, and Post-Implementation Support  Engaging proactively with key project stakeholders, including Clients, Operations, and Technical Teams—adapting communication methods to different audiences for seamless collaboration  Managing a portfolio of projects and ensuring all projects adhere to timelines and budgets  Identifying, managing, and mitigating project risks to ensure successful delivery  Fostering strong relationships with both internal teams and client organizations to ensure project success  Ensuring smooth handover to support and run teams for long-term service delivery and customer satisfaction Qualifications

Must have

Experience in technical Team, Business Analysis and Project Management—with a proven track record of delivering multi-national medium/ large-scale CRM solutions with minimum 5-years of experience.     Strong expertise in delivery & change management, especially in CRM/CXM (Zendesk) software delivery supporting customer experience touchpoints.   Excellent communication and interpersonal skills—able to run and manage meetings, client or internal and write functional specifications  Strong organizational skills, especially in fast-paced environments, with the ability to manage multiple projects effectively.   Fluent in written and spoken English (C1 level minimum).  

  

Nice to have 

Proficiency in Copilot, Messaging,  Agent AI ,Knowledge Base and Interaction Analytics.   Proficiency in Portuguese, Spanish, German, French or any other EU language.   A proactive attitude, with a passion for learning and keeping up with the latest industry trends  Good command of communication software including Jira, Confluence, Smartsheet, and the Microsoft Office Suite: PowerPoint, Excel, PowerBI, etc.    A collaborative team player who can also work independently with minimal supervision