Youth Activities Manager
The Walt Disney Company
Job Summary: Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. Responsibilities: Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spacesManage the operation and lead the Youth Activities team responsible for the following venues: It’s A Small World NurseryOceaneer’s Club/LabEdgeVibeDisney Castaway Cay/ Disney Lookout CayProvide leadership for all direct reports. Responsibilities include, but are not limited to:Manage the daily schedules for Youth Activities StaffManaging personnel filesConducting performance reviews, including discipline as neededEnsuring Project Onboard complianceMonitoring STAR, while making necessary correctionsOversee onboard training, new hire and ongoingSuccession planningCrew recognition and communicationFacilitate department meetingsOperate within budget guidelines and inventory controlResolve any Guest complaints or issuesResponsible for Youth Activities Navigator sectionMonitor and observe Youth Programs for Disney show qualityAdhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managedFunction in the role of Youth Activities Counselor or related as needed Basic Qualifications: Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting Minimum three years of current or previous management experience in a related field leading and motivating a large team Degree in related field preferredProven experience leading a teamExceptional Guest service skillsStrong presentation and communication skillsMust be receptive to CPR training while employed with DCLAttention to detail and strong organizational skillsAbility to lead a team and anticipate and solve problems quicklyComputer skills including word processing and spreadsheetExperience managing complex policies and detailed operational procedures Be at least 21 years of age Willingness to live and work onboard one of our vessels for a certain length of time Can work a seven-day, 70-84 hour week with limited time off Can follow Disney Cruise Line appearance guidelines Appreciate diversity among guests and crew Additional Information:
This is a SHIPBOARD role.
You must:
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
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