WW Solutions Architecture Leader, Amazon Connect Public Sector, Applied AI Solutions, SA Team
Amazon.com
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Amazon Web Services (AWS) is seeking an exceptional Solutions Architect Leader to lead our Worldwide Public Sector (WWPS) Solutions Architecture team for Amazon Connect. This strategic leadership role will drive our customers' success with Applied AI Solutions such as Amazon Connect, and revenue growth across federal, state, local, and education (SLED) customers globally by leading a team of highly-capable and specialized Solutions Architects who enable public sector organizations to transform their customer experience and engagement capabilities leveraging Amazon Connect and AWS AI services.
Key job responsibilities
Lead and Scale the WWPS Connect SA Team: Build, mentor, and grow a global team of Solutions Architects specializing in Amazon Connect for public sector customers. Develop career paths, conduct performance management, and foster a culture of innovation and customer obsession.
Drive Public Sector Revenue Growth: Partner with sales, business development, and service teams to achieve ambitious ARR targets for Amazon Connect in the public sector. Develop and execute go-to-market strategies that address unique public sector requirements including FedRAMP, CJIS, ITAR, and other compliance frameworks.
Establish Scalable Mechanisms: Create repeatable solutions, reference architectures, and enablement programs that accelerate time-to-value for public sector customers. Build self-service resources and automation that multiply your team's impact across the global public sector customer base.
Technical Strategy and Thought Leadership: Define the technical vision for Amazon Connect in public sector, including AI-powered customer engagement solutions. Represent AWS at industry events, contribute to whitepapers, and influence product roadmaps based on public sector customer needs.
Cross-Functional Collaboration: Work closely with Amazon Connect product teams, WWSO technical teams, GTM programs, partner ecosystem, and AWS AI services teams to ensure public sector customer requirements are prioritized and addressed.
Customer Engagement: Participate in strategic customer engagements, executive briefings, and proof-of-concept initiatives that demonstrate Amazon Connect's value for mission-critical public sector use cases.
A day in the life
Your day might start with a 1:1 coaching session with one of your Solutions Architects who is working through a complex FedRAMP High architecture for a federal agency's contact center modernization. You'll review their approach, share insights from similar engagements, and help them think through the compliance implications.
Mid-morning, you'll join a strategic planning session with the Amazon Connect product team to advocate for public sector-specific features your customers need, backed by data from recent customer conversations. You'll present a business case for enhanced audit logging capabilities that multiple defense customers have requested.
After lunch, you'll lead your weekly team meeting where you celebrate wins, share learnings from recent customer engagements, and introduce a new AI-powered solution accelerator your team developed that reduces implementation time by 40%. You'll also discuss how to scale this mechanism across the broader field organization.
In the afternoon, you'll join a customer executive briefing with a state government CIO exploring Amazon Connect for their citizen services transformation. You'll articulate the art of the possible, address concerns about data residency and compliance, and outline a phased migration approach that minimizes risk.
You'll end your day reviewing hiring pipelines, preparing feedback for promotion discussions, and strategizing with your peer leaders about how to better integrate Amazon Connect solutions with other AWS AI services to create more comprehensive customer engagement platforms for public sector customers.
About the team
The Amazon Connect Worldwide Solutions Architecture team is at the forefront of transforming how organizations engage with their customers using AI-powered contact center solutions. As part of the Applied AI Solutions Architecture organization, we work on some of the most innovative and impactful customer engagement challenges across industries and geographies.
Our team culture emphasizes innovation, customer obsession, and continuous learning. We've established global demo environments, service-aligned solution architecture teams, and scalable mechanisms that enable us to support thousands of customers worldwide. We recently trained 60 WW Public Sector SAs to become Amazon Connect TFC Ambassadors, demonstrating our commitment to scaling expertise across the organization.
The Public Sector SA team you'll lead plays a critical role in helping government agencies, educational institutions, and other public sector organizations modernize their citizen and constituent engagement capabilities. Your team will work on mission-critical systems that serve millions of citizens, from emergency response centers to veteran services hotlines to student support systems.
We invest heavily in our people through mentorship programs, technical deep-dives, and opportunities to pioneer new solutions using our unique experiences and expertise. You'll have the autonomy to shape your team's strategy while being supported by a broader organization committed to your success and the success of your team members.
This role offers the opportunity to make a meaningful impact on how governments serve their citizens while building and leading a world-class team of technical experts.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Amazon Web Services (AWS) is seeking an exceptional Solutions Architect Leader to lead our Worldwide Public Sector (WWPS) Solutions Architecture team for Amazon Connect. This strategic leadership role will drive our customers' success with Applied AI Solutions such as Amazon Connect, and revenue growth across federal, state, local, and education (SLED) customers globally by leading a team of highly-capable and specialized Solutions Architects who enable public sector organizations to transform their customer experience and engagement capabilities leveraging Amazon Connect and AWS AI services.
Key job responsibilities
Lead and Scale the WWPS Connect SA Team: Build, mentor, and grow a global team of Solutions Architects specializing in Amazon Connect for public sector customers. Develop career paths, conduct performance management, and foster a culture of innovation and customer obsession.
Drive Public Sector Revenue Growth: Partner with sales, business development, and service teams to achieve ambitious ARR targets for Amazon Connect in the public sector. Develop and execute go-to-market strategies that address unique public sector requirements including FedRAMP, CJIS, ITAR, and other compliance frameworks.
Establish Scalable Mechanisms: Create repeatable solutions, reference architectures, and enablement programs that accelerate time-to-value for public sector customers. Build self-service resources and automation that multiply your team's impact across the global public sector customer base.
Technical Strategy and Thought Leadership: Define the technical vision for Amazon Connect in public sector, including AI-powered customer engagement solutions. Represent AWS at industry events, contribute to whitepapers, and influence product roadmaps based on public sector customer needs.
Cross-Functional Collaboration: Work closely with Amazon Connect product teams, WWSO technical teams, GTM programs, partner ecosystem, and AWS AI services teams to ensure public sector customer requirements are prioritized and addressed.
Customer Engagement: Participate in strategic customer engagements, executive briefings, and proof-of-concept initiatives that demonstrate Amazon Connect's value for mission-critical public sector use cases.
A day in the life
Your day might start with a 1:1 coaching session with one of your Solutions Architects who is working through a complex FedRAMP High architecture for a federal agency's contact center modernization. You'll review their approach, share insights from similar engagements, and help them think through the compliance implications.
Mid-morning, you'll join a strategic planning session with the Amazon Connect product team to advocate for public sector-specific features your customers need, backed by data from recent customer conversations. You'll present a business case for enhanced audit logging capabilities that multiple defense customers have requested.
After lunch, you'll lead your weekly team meeting where you celebrate wins, share learnings from recent customer engagements, and introduce a new AI-powered solution accelerator your team developed that reduces implementation time by 40%. You'll also discuss how to scale this mechanism across the broader field organization.
In the afternoon, you'll join a customer executive briefing with a state government CIO exploring Amazon Connect for their citizen services transformation. You'll articulate the art of the possible, address concerns about data residency and compliance, and outline a phased migration approach that minimizes risk.
You'll end your day reviewing hiring pipelines, preparing feedback for promotion discussions, and strategizing with your peer leaders about how to better integrate Amazon Connect solutions with other AWS AI services to create more comprehensive customer engagement platforms for public sector customers.
About the team
The Amazon Connect Worldwide Solutions Architecture team is at the forefront of transforming how organizations engage with their customers using AI-powered contact center solutions. As part of the Applied AI Solutions Architecture organization, we work on some of the most innovative and impactful customer engagement challenges across industries and geographies.
Our team culture emphasizes innovation, customer obsession, and continuous learning. We've established global demo environments, service-aligned solution architecture teams, and scalable mechanisms that enable us to support thousands of customers worldwide. We recently trained 60 WW Public Sector SAs to become Amazon Connect TFC Ambassadors, demonstrating our commitment to scaling expertise across the organization.
The Public Sector SA team you'll lead plays a critical role in helping government agencies, educational institutions, and other public sector organizations modernize their citizen and constituent engagement capabilities. Your team will work on mission-critical systems that serve millions of citizens, from emergency response centers to veteran services hotlines to student support systems.
We invest heavily in our people through mentorship programs, technical deep-dives, and opportunities to pioneer new solutions using our unique experiences and expertise. You'll have the autonomy to shape your team's strategy while being supported by a broader organization committed to your success and the success of your team members.
This role offers the opportunity to make a meaningful impact on how governments serve their citizens while building and leading a world-class team of technical experts.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
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