General Summary

Provides coordination of care to patients with select disorders of the GI, GU, and Integumentary systems including and not limited to abdominal stomas, wounds, fistulas, drains, tubes, pressure ulcers and incontinence. The Wound Clinic Coordinator provides complex clinical nursing care, functions as a resource within the hospital and community, a coordinator of care and educator to patients and staff.Provides leadership to staff in the form of coaching, mentoring, training, professional development, process evaluation and improvement. This involves structured visits, in-service presentations, and participation in multidisciplinary meetings when appropriate.Clinical Nursing: Provides first-in-class patient care to a group of patients, provides specific assessments according to protocols and procedures, patient/caregiver education related to wound, ostomy and continence care management. Provides strong collaboration and direction to nursing staff and actively working with physicians, nurses and clinical staff to ensure exceptional care.

Duties and Responsibilities

Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers. Maintains confidentiality. Demonstrates dependability, to include attendance and punctuality. Is accountable - takes initiative and ownership of issues. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community. Supports a patient and family centered philosophy; pitches in; does own part and helps others. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions. Represents willingness/enthusiasm to create, embrace and facilitate change. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community. Encourages others by providing recognition and support. Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed. Ensures that a performance improvement plan and/or disciplinary action are initiated where needed to assist employees to achieve performance standards. Thinks critically; utilizes sound judgment; promptly reports potential risks. Maintains state of art knowledge of area of specialty, healthcare trends and practice and populations served. Maintains a level of computer literacy appropriate to their role. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required. Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. Adheres to National Patient Safety Goals. Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time. Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable. Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases. Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward when necessary, especially when scheduling and monitoring hours worked. Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks. Evaluates patients referred by medical staff, nursing staff, other disciplines and families; contribute to care planning and provide follow up. Completes the nursing process: assessment, planning, implementing and evaluation on all age groups. Correctly identify wounds by type, pressure ulcers by stage. Follow policy and procedures applicable to individual situations. Communicates patient information to appropriate individuals involved in patient care. Maintains an organized environment that enhances the role of CWOCN with emphasis on work simplification, best use of time and multiple role functions. Keeps leaders informed of progress or obstacles impeding goal achievement. Keeps current on new legislation and regulations influencing the standards of nursing practice and care and identifies need for proactive changes when applicable. Maintains a professional image that reflects the employee's role in health care with a positive impression. Is involved in professional specialty organization(s) at local, state, regional, and/or national level. Reads professional, clinical, and educational journals and publications to remain abreast of latest developments, trends and best practice research. Collaborates and participates in data collection of required reports, e.g. NDNQI. Interprets, evaluates and communicates to nursing staff and others research findings pertinent to fields of specialization. Participates in the development, implementation, and evaluation of standards of care, practice and policies and procedures. Recognizes recurring events or problems, which require policy or procedural changes or which signify and educational need. Performs as a role model for clinical excellence. Provides feedback regarding quality of care to nurse managers, directors and/or relevant members of health care team. Insures that appropriate personnel are notified to assist employees to achieve performance standards and protect patient safety. Develops strategies to enhance revenue and decrease/recover costs. Identifies educational need through various means, including but not limited to performance improvement activities, clinical observations, feedback from staff and others. Provides clinical expertise to committees that affect patients within specialty. Serve as an advisor/resource person upon request to community organizations. Demonstrates effective teaching skills through a variety of instructional methodologies. Applies theories of adult learning to educational endeavors. Coordinates with Organizational Performance and Effectiveness Department regarding educational programs for staff. As directed, reviews documentation and billing compliance for the Wound Clinic. Performs other related duties as identified. WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

Minimum Education:

Diploma Program Nursing Required Bachelors Degree Nursing (BSN) Preferred

Work Experience:

Less than 1 year Experience applying customer service behaviors and communication skills. Required Less than 1 year Advanced wound care initiatives with wound clinic experience. Preferred

Licenses:

Licensed Registered Nurse Upon Hire Required or Registered Nurse Multi State License Upon Hire Required and Basic Life Support Upon Hire Required and Certified in Wound Care within 2 years Required or Certified Wound Ostomy & Continence Registered Nurse within 2 years Required or Certified Wound Specialist within 2 years Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Courses and Training:

Participation in educational programs to update and maintain knowledge and skills. Upon Hire Required

Knowledge, Skills, and Abilities:

Core Values: Integrity, Compassion, Excellence, Service. Annual Health Screening with Infection Control and Blood Borne Pathogens Education. Safety Awareness: Hospital Fire, Safety, and Disaster Procedures. Confidentiality: Maintains Employee and Patient Confidentiality. You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.