The Sales Automation Specialist is responsible for day-to-day support processes and systems to meet the needs of the ES sales force. Responsible for delivering world-class first-level sales tool and process support for all ES Sales Automation solutions within the service level agreements. Track and manage support using the case management system. Clearly communicate resolution to the end user. Act as the primary contact person for users and 2nd level support. Participate in the development and management of knowledge base for all supported applications.

- Basic to intermediate knowledge of Microsoft Office - Ability to process, verify, and maintain data accurately in databases or systems - Familiarity with data entry standards, quality checks and documentations - Ability to follow standard operating procedures for issue resolution and escalation - Strong attention to detail with the ability to identify data inconsistencies or errors when it arises - Basic troubleshooting skills and logical problem analysis - Ability to prioritize tasks and manage multiple requests efficiently - Clear written and verbal communication skills - Ability to explain technical or data related issues in simple and user-friendly manner - Strong teamwork skills and willingness to collaborate with cross-functional teams - Ability to work independently with minimal supervision once trained - Dependable, organized, and deadline oriented

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.