Description Name: Workstation Support Analyst III Description: Job Title: Workstation Support Analyst III Duties: The Client Health team within the Digital Workplace Services (DWS) department works exclusively within the Windows desktop environment and is responsible for supporting internal customers across multiple locations throughout the territory. The EUC (End User Computing) Engineering team (within the BPS team) includes dedicated resources to choose new desktops / laptops, base platform development, software packaging/distribution, and Group Policy management. Job Summary: Serve as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM application packaging, deployment, support and maintenance of applications. Skills: - Extensive experience in the implementation, administration, configuration and support of SCCM Enterprise environment. - Experience with desktop deployment automation architecture, design/migration and troubleshooting. - Experience managing an OS image for large corporate environments. - Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies. - Knowledge of the Windows registry, interaction of drivers within the OS, and unattended/silent installs of Windows operating systems. - Packaging, Deployment, and Administration of Packaged Applications - Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives. - Provide technical expertise, guidance and strategic recommendations to other IT groups. - Functional working and debugging knowledge of Microsoft Windows operating systems. - Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences. GENERAL EXPERIENCE: 3 years of experience in administrative, technical work which demonstrated the ability and aptitudes, required to perform technical or analytical work and coordination involving management information systems. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in a Business/Information Systems discipline for 3 years general experience. AND SPECIALIZED EXPERIENCE: Minimum of 3 years of progressive experience in the following:- Experience managing and designing an OS image for large corporate environments.- Experience in SCCM administration, patching and maintenance.- Experience implementing security policies for applications and operating systems utilizing Group Policy.- Experience utilizing automated technologies for the deployment of desktop systems. Skills Desktop, Office 365, Windows 10, Troubleshooting, Customer service, Hardware, Technical support Top Skills Details Desktop,Office 365,Windows 10,Troubleshooting,Customer service,Hardware,Technical support Additional Skills & Qualifications Skills: Strong experience with executives providing white glove levels of support. This means a short turnaround time for answers/solutions and the ability to think/act quickly during high stress situations, all while keeping customer service and communication skills at their peak. Exceptional interpersonal and communication skills, with an ability to translate technical terms into easily understood concepts for business users Ability to think analytically and problem solve; further, make effective decisions based upon troubleshooting techniques Operate in a results-oriented manner: provide reliable and dependable customer service at all times Be aware of the business and its customers and work in a way that supports their needs; practice patience and empathy Ability to work with a variety of technical issues, including PC-level issues, software installations and troubleshooting (like MS Office), networking concepts, and more; effectively escalate and/or partner with other technical teams to ensure resolution Ability to handle multiple tasks in an organized manner Must be self-motivated but able to work effectively in a team environment by using and supporting the larger IT group Business applications include: MSOffice Suite, Outlook, SharePoint, Intune, Adobe, etc. Exposure to enterprise applications used by IT and Corporate clients (i.e. Service Now, Microstation, Clarity, SAP, etc.) Experience in supporting mixed printing environments (printers, MFDs, plotters, etc.) Knowledge of company business processes including Work Order processing, AutoCAD, eSOMS, Primavera, Direct Customer Office (DCO), etc. Experience in supporting/using handheld devices (BARCODE, Panasonic Toughbooks and Toughpads, etc.) Experience using Microsoft SCCM to deploy software and manage PC's Experience utilizing call management tools (i.e., ServiceNow, etc.) Experience with the following technical skills and knowledge will set you apart from other Workstations and mixed printer types, basic Experience Level Entry Level Pay and Benefits The pay range for this position is $35.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jackson,MI. Application Deadline This position is anticipated to close on Jun 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.