JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JOB TITLE: Workspace Experience and Operations Manager
REPORTS INTO: Workspace Operations Country Lead

ABOUT THE ROLE

A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within a client in Malta.

The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services and financial management.

KEY RESPONSIBILITIES

 Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction

 Managing Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required

Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times

Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures

Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site

Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreement

Carry out regular inspections for the site in accordance with site insurance and regulatory requirements. 

Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits

Responding to all facilities projects, fitouts and crisis management activities on site

Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared

Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience

Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary

Promote engagement and excellent customer experience delivery  

Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times

Conducting risk assessments and following safety protocols

Managing and reviewing health and safety documentation to ensure compliance and safety on site

WORKING LIFE

On a daily basis you will be working across a large office site and occasionally remotely in the various retail outlets across the island

The main business language spoken in our offices is English

The role will be structured over a 5-day on-site week Monday to Friday

ABOUT YOU

You have a minimum of 2 years’ direct facilities Management experience delivering combined hard and soft services

You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance

You have experience managing a team/ people management skills

You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc (desired but not essential)

You have experience in project Management or team delivery (desired but not essential)

You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach

You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service

You are open and have good communication skills

You strive for excellence in what you do and share ideas for improvement

You are proficient with Word and Excel and have a keen interest in technology

You are adaptable to work to requests and projects that may vary from day to day

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.