JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Deliver the defined scope of work at the assigned property portfolio.  In this capacity, there are 6 major accountabilities:

Health and Safety Management – ensure the provision of a safe working environment for JLL Staff, Client Employees, Contractors, and any Visitor.

People Management – develop and sustain a high quality, well-motivated team.

Client Management – ensure on site Client expectations are managed and met within contractual obligations.

Contract Management – ensure all contracts are professionally delivered.

Finance Management – ensure the sites’ financial operations are meeting targets and control requirements Site Operations Management – implement Industry Best Practice operations.

Experience led contract- deliver day to day operations centred around customer experience ensuring client satisfaction and meeting the KPIs.

People Management

Provide leadership for site FM team.

Mentor & enable training & development of team members.

Identify and fill staffing needs.

Nurture an environment conducive to good teamwork and co-operation among colleagues.

Client Management

Strive to enhance Client Employee Satisfaction in all aspects of service delivery.

Interact on a regular basis with the appropriate Client Managers to discuss ongoing service delivery and forward planning.

Contract Management

Ensure that all contracts are delivering the required service at the correct cost.

Work with Regional and Global Purchasing to implement sourcing strategies at the appropriate levels.

Site Operations Management

Responsible for all site facilities operation.

Guide Site teams to deliver services as defined in the relevant Delivery Of Services agreement (DOS) ensuring the implementation and compliance with Best Practice procedures.

Report critical & key performance measurements & achieve targets.

Ensure that Account Management is informed immediately of any Critical Performance incident.

Ensure completion of all required audits and achieve targets. Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.

Provide a responsive and pro-active service via seamless interface with all involved parties. 

Developing and implementing operational strategies, policies, and procedures to enhance efficiency and productivity

Fostering strong relationships with cross-functional teams to ensure operations align with business objectives

Supporting and contributing to special projects and initiatives as assigned

Understand all aspects of any lease/licences that may impact the operation of the property portfolio.

Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.

Coordinate delivery of the annual capital plan for the assigned portfolio

Ensuring compliance with internal policies, external regulations, and industry standards

Perform additional job duties as required.

Finance Management

Ensure that all sites meet financial targets and control requirements.

Coordinate appropriate monthly/quarterly/annual reporting and management reports as required

Customer Experience

Providing a positive and engaging experience for all customers and clients

Focusing on experience led change management to enhance the customer experience

Using workspace analytics and data insights to monitor ongoing improvement and customer feedback and observations.

Desired experience and technical skills   

10+ years of experience in an operations management role

Strong leadership skills with experience managing high-performing teams

Excellent analytical and problem-solving abilities

Exceptional written and verbal communication skills

Strong interpersonal and relationship-building abilities

Proficiency with relevant software applications and technology platforms

Results-oriented mindset with ability to thrive in a fast-paced environment

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.