Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

We are currently recruiting for an Advisor to deliver and sustain a fantastic experience for all our service and vehicle repair customers.

Your responsibilities:

Respond to all calls, emails and requests for technical 1st level supportAnalyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customersFollow defined working instructions and escalation processes for all possible types of incidentsTrack all incidents in our internal incident management systemMaintain communication with other Bosch sites, departments and colleagues who are engaged in the support processesInput for FAQ and knowledge databaseProviding professional accomplished communication to a wide range of customers.

Qualifications

What distinguishes you?

A minimum of 1-3 years’ experience in the resolution of technical problems (by phone and/or from field base)A good knowledge of cars in general and especially of workshop equipment would be an advantageEducated and qualification in electromechanicsTechnical education in IT systems; experience and advanced knowledge in hardware and software support topicsExcellent customer service experience.Excellent Polish and English language skills both orally and in writingConfident, professional telephone manner.Attention to detail with methodical troubleshooting skillsThe ability to work effectively as part of a teamBasic understanding of IT skills.

Additional Information

Your future job location offers you: flexible work time options, hybrid home/office working, benefits and services, employee discounts, room for creativity and centrally city-based location.

Operational Hours: 

Monday to Friday: 0800 - 1800