Workplace Services Lead Job ID 243553 Posted 28-Oct-2025 Service line Advisory Segment Role type Full-time Areas of Interest Construction, Customer Service, Design Location(s) Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica **About the Role** As a CBRE Workplace Services Lead, you will manage the delivery of multiple small to medium-sized programs for the client. Primarily, the Workplace Services Lead's role is to execute the client’s vision. This may include but is not limited to documenting governance frameworks, developing and maintaining project plans, coordinating stakeholders to ensure smooth program operations, and ensuring vendor compliance. **What You’ll Do** • Contribute to strategic plans for optimizing clients' program portfolios. Grow business relationships with new and existing clients. • Collaborate with clients and internal partners to understand direction and program needs. Forecast requirements against business and engineering conditions. • Identify data for the creation of solutions. Produce a visual display of quantitative and qualitative information. Illustrate relationships that impact programs. • Collaborate with stakeholders through change management. • Assist clients in accepting flexible ways of working and aligning business management to adopt change. • Prepare project plans for enhancements and system fixes. Maintain thorough knowledge of business and application needs and changing workplace environment. • Measure work environment efficiency, effectiveness, and expression. Attend client meetings and address any potential issues with clients. • Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions. • Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. • Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement. • Impact a range of customer, operational, project, or service activities within own team and other related teams • Work within broad guidelines and policies. • Show proactive leadership among the project and client teams but does not have direct supervisory responsibilities in this position. • Anticipate needs of clients and teams and create communications materials in draft form for review/comment. • Present to large groups (virtually and in person) which may include senior clients and CBRE leaders. • Other duties as assigned. **What You’ll Need** **Must have:** • Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. • Ability to exercise judgment based on the analysis of multiple sources of information. • Willingness to take a new perspective on existing solutions. • Moderate knowledge of Microsoft Office products (e.g. Word, Excel, OneNote, PowerPoint, Outlook, Copilot, OneNote, etc.) • Organizational skills with an advanced inquisitive mindset. **Nice to have:** • Experience with the Microsoft Account within CBRE. • PM certification **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **About CBRE Group, Inc.** CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)