At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

This analyst position will design and implement analytics-driven insights to optimize Lilly's diverse support offerings and device ecosystem, including Windows, Macs, iPhones/iPads, cellular services, and Citrix solutions. This role focuses on extracting actionable insights from ticket data, interaction data, and endpoint data to enhance employee productivity, streamline operations, and improve user experiences. The ideal candidate is passionate and with an appetite to make the employee experience better by driving data-informed enhancements and visualizations that support seamless collaboration and innovation.

What You'll Be Doing:

Solution Design and Integration

Architect analytics solutions that integrate ticket data, interaction data, endpoint data from platforms like Microsoft Intune, Absolute, and Nexthink for Windows, JAMF for macOS and iOS, Citrix Virtual Apps/Desktops for virtual environments, and cellular management tools to derive cross-platform insights and scalability recommendations.Analyze data to find opportunities for improving employee usability, remote access efficiency, and integration effectiveness within Lilly’s support ecosystem and IT infrastructure.

Advanced Modeling and Analytics Strategy

Develop predictive models and AI-driven analyses using endpoint data (e.g., telemetry, usage logs) to uncover trends, optimize device performance, and enhance user productivity, such as proactive issue detection or personalized configurations.Strategize data aggregation and transformation to deliver actionable insights that align with business objectives, focusing on improving employee experience without altering core infrastructure.

Analytics for Compliance

Develop analytics models to monitor security metrics, compliance alignment, and risk factors from endpoint data, incorporating insights on zero-trust principles, encryption status, patch levels, and vulnerabilities.Generate reports and insights on data protection, access patterns, and threat responses to support security teams in maintaining robust controls across all endpoint devices.

Dashboard and Visualization Leadership 

Lead the creation of dynamic dashboards using tools like Tableau or Power BI to provide real-time insights on endpoint health, compliance, and user metrics, enabling IT teams and leaders to make informed decisions.Ensure visualizations support self-service analytics while maintaining governance standards and integrating with Lilly’s workflows.Own the creation of recurring reports (weekly, monthly, quarterly) that provide insights into service performance, usage trends, and user feedback.Present findings to leadership and project team members, making data-driven recommendations for enhancements.

Stakeholder Engagement and Requirements Gathering

Partner with cross-functional teams, including IT, security, operations, employee experience groups, and executive leadership, to gather requirements and translate them into innovative analytics solutions that prioritize user satisfaction.Deliver strategic presentations and blueprints, iterating based on feedback to continuously enhance endpoint insights and employee experiences.

What You Should Bring:Demonstrated passion for improving employee experiences through data insights, with excellent communication, analytical, and leadership skills.Ability to thrive in a collaborative, fast-paced environment focused on innovation and user-centric design.Proficiency in analytics tools such as Tableau, Power BI, and data processing platforms, alongside familiarity with endpoint technologies like Nexthink, Microsoft Intune, JAMF Pro, Citrix Endpoint Management, and cellular solutions.Solid understanding of data modeling, AI techniques, and security analytics.Certifications such as Microsoft Certified: Azure Data Scientist Associate, Tableau Desktop Specialist, or relevant endpoint analytics certifications are highly desirable.

Basic Requirements:

Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field; advanced degree preferred OR a high school diploma/GED AND ten years experience in data engineering or data analytics roles..5+ years of experience in data analytics, solution architecture, or endpoint management, with proven expertise in deriving insights from multi-platform environments (Windows, macOS, iOS, Citrix).

Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Organization Overview

Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.

The Global Information and Services Tech team is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class Customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce and business to operate and transform. As leaders in technology and understanding business requirements and challenges, this team defines and leads the overall company technology strategy.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$63,750 - $180,400

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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