JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

Workplace Operations Scalability

For new opportunities, leverage personal expertise and work with account/platform teams to create viable and attractive facility management offerings that create economic and operational valueDevelop a scalable framework addressing business partner needs and supporting portfolio growthEnsure consistent, repeatable, and scalable servicesBalance global and company-specific differences with consistency and standardizationActively engage with the JLL network to stay informed on evolving delivery methodologies, lessons learned, and industry best practices; leverage this knowledge to continuously improve service delivery and strategically utilize JLL resources and expertise for current and future client needs

Workplace Operations Management

Lead and manage the Workplace Operations TeamBuild a culture of collaboration, transparency, and safe work operationsDevelop comprehensive management programs for Facility Management servicesManage supplier partners through defined scopes, risk assessments, and performance evaluations

Workplace Operations Personnel

Identify, hire, train, develop, and retain top talent with a focus on engagement and experience while delivering resultsDevelop and execute succession planning for key positionsMaintain staffing levels as per MSA/SOW and develop backup supportDevelop team skills to support portfolio growth strategyCoach and develop direct reports to transition from tactical individual contributors to strategic leaders with executive presence  Ensure direct reports achieve a balanced skillset of tactical execution and strategic thinking 

Workplace Operational Framework

Develop and implement systems, procedures, technologies, and policies for exceptional service deliveryFoster innovation and experimentation for service delivery improvementsEnsure operational systems support service level agreements and identify efficienciesReward innovative ideas exceeding service delivery expectationsProvide market research and trends to enable informed business decisions

Experience and Qualifications:

10+ years of engineering and facilities experience in corporate, third-party service provider (Industrial/Manufacturing focused and Office as secondary)Bachelor's degree or higherExperience navigating complex organizations and delivering shared organizational goalsExcellent analytical and program management skillsExperience leading global teams across various workplace operations domainsStrong commercial acumen and financial management skills, including P&L responsibilityProven track record in leading transformational change initiatives

Required Skills:

Exceptional leadership and communication skillsStrategic thinking with a focus on transformation and executionAbility to influence and collaborate at all organizational levelsAbility to create operations/IFM solutions and communicate value creationResilience, adaptability, and resourcefulness

This role requires up to 40% travel required, including global travel at times.

If you're a transformational leader passionate about driving operational excellence and delivering exceptional client outcomes, we encourage you to apply for this exciting opportunity at JLL.

Estimated total compensation for this position:

175,000.00 – 225,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.