JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:
The Workplace Officer supports daily facilities operations and workplace services to ensure a functional, safe, and well-maintained environment for all users. This role coordinates maintenance activities, responds to workplace requests, and assists with general administrative duties related to workplace management.

Key Responsibilities:

Facilities Monitoring and Maintenance

Perform regular facilities inspections throughout workplace areas

Ensure proper upkeep of workplace-related facilities and equipment

Coordinate equipment preventive maintenance schedules

Arrange maintenance/repair works for rectifying defects

Support improvement works as needed

Workplace Environment Management

Monitor and maintain working environments including offices, meeting rooms, and reception areas

Ensure standards of maintenance and cleaning services are met

Coordinate necessary works by service providers

Maintain workplace appearance and functionality

Support health and safety initiatives in the workplace

Meeting Room Support

Arrange simultaneous interpretation (S.I.) services for meetings when required

Coordinate with audiovisual team for special requests

Ensure meeting rooms are properly prepared and equipped

Support meeting setup and breakdown as needed

Supply Management

Order and replenish office and stationery items

Manage inventory of workplace supplies including printing papers and envelopes

Ensure adequate stock levels of frequently used items

Process supply requests from departments

Client Service and Communication

Respond to client inquiries, complaints, and urgent issues

Assist with investigations and follow-up actions

Prepare correspondence, letters, and notices relating to workplace services

Coordinate office health and safety matters

Support effective communication regarding workplace changes or updates

Administrative Support

Provide assistance for meetings and staff events when required

Support documentation of workplace activities and issues

Help maintain workplace records and reports

Assist with coordinating special workplace projects

Additional Duties

May work evenings and on public holidays when required

Handle other ad-hoc duties as assigned by the Authority

Support workplace emergencies or special situations

Working Conditions

Primarily on-site with regular movement throughout the facility

Mix of office-based administrative work and physical inspection activities

May require occasional evening or weekend work

Some physical aspects including checking equipment and facility conditions

Desired or preferred experience and technical skills

Diploma or above in Facilities Management and/or Property Management or equivalent with relevant working experience

Prior experience in facilities management, property management, customer services, or hospitality preferred

Good command of spoken and written English and Chinese (including Cantonese and Putonghua)

Excellent customer service and communication skills

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing

Ability to work independently under pressure

Detail-oriented approach to facility inspections

Proactive problem-solving abilities

Service-oriented mindset

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Transition Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.