JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking an experienced Workplace Manager with a strong hospitality background to oversee day-to-day workplace operations at our client site. This role combines facility management expertise with exceptional customer service skills to create an outstanding workplace experience. The successful candidate will manage workplace services, coordinate events, and ensure seamless operations that enhance employee satisfaction and productivity.

Key Responsibilities

Workplace Operations Management Lead daily operations of assigned client site including space management, vendor coordination, and service delivery oversight. Ensure all workplace services meet established SLAs and client expectations while maintaining cost efficiency. Monitor facility systems, coordinate maintenance activities, and manage workplace technology platforms to optimize space utilization and employee experience.

Event Planning and Execution Plan, coordinate, and execute corporate events including town halls, client meetings, team building activities, and social gatherings. Manage event logistics from initial planning through post-event evaluation, including venue setup, catering coordination, AV requirements, and attendee management. Develop and maintain relationships with preferred vendors and ensure events align with corporate brand standards and budget parameters.

Customer Service Excellence Serve as primary point of contact for employee workplace requests and concerns, leveraging hospitality background to deliver exceptional service experiences. Implement and maintain customer service standards that create a welcoming, professional environment. Handle escalations professionally and develop solutions that enhance overall workplace satisfaction.

Vendor and Contract Management Oversee relationships with facility service providers including cleaning, catering, security, and maintenance vendors. Monitor contract performance, conduct regular vendor reviews, and ensure compliance with service agreements. Negotiate service improvements and manage vendor invoicing processes.

Health, Safety, and Compliance Maintain workplace safety standards and ensure compliance with local regulations and corporate policies. Coordinate emergency response procedures, conduct safety inspections, and manage incident reporting. Stay current on building codes, fire safety requirements, and accessibility standards.

Required Qualifications

Education and Experience Bachelor's degree in Hospitality Management, Facility Management, Business Administration, or related field. Minimum 5+ years of experience in hospitality operations, event management, or facility management roles with demonstrated customer service excellence.

Technical Skills Proficiency in workplace management systems, event planning software, and Microsoft Office Suite. Experience with space planning tools and facility management platforms preferred. Strong project management capabilities with ability to manage multiple concurrent initiatives.

Core Competencies Exceptional interpersonal and communication skills with proven ability to build relationships across all organizational levels. Strong problem-solving abilities with customer-focused approach to issue resolution. Demonstrated leadership capabilities in fast-paced, service-oriented environments.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.