JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

The Role:

The Workplace Lead is responsible for the end to end workplace experience across Westpac Place & Barangaroo , with a focus on ensuring the workplace enables people to do their best work, every day.

This role  is responsible  for  the experience of Westpac staff within the workplace. It focuses on how spaces function, how services are delivered, and how quickly and confidently issues are resolved. The role ensures that our workplace offering & tools, such as meeting rooms, lockers, technology, amenities, and shared spaces are used correctly, Workplace Guidelines and expected behaviours are managed, communication to support the experience of our workplaces is friendly, helpful, and reliable.

This position works in  partnership with  the Guest Services Manager, while maintaining clear  accountability for internal workplace experience outcomes and partnering with FM Operations team to ensure experience is consistent, proactively managed and meet Westpac’ moments that matter.

The Workplace Lead is responsible for the end to end workplace experience across Westpac Place & Barangaroo , with a focus on ensuring the workplace enables people to do their best work, every day.

About the role:

Ensuring the workplace delivers on critical moments and operates as a strategic asset toward being the #1 best workplace.Conduct proactive floor walks and observations to identify emerging issues, service gaps, or behavioral drift, then resolve them using appropriate processes and tools.Lead and develop Workplace Coordinator teams through coaching, setting clear expectations around presence and communication, and supporting recruitment, onboarding, and performance management.Ensure workplace services are human-centered and intuitive rather than reactive or transactional, demonstrating innovation through implementation of endorsed solutions.Serve as primary workplace contact for Westpac stakeholders at site level, building strong relationships with Property, Strategy, Technology, and Business teams.Oversee daily workplace operations including soft services, meeting rooms, lockers, amenities, and shared spaces while ensuring seamless integration with Facilities Management.Deliver services aligned with client contracts and KPIs, providing clear reporting and insights on workplace performance, trends, and improvement opportunities.Build strong team alignment between Workplace Coordinators, facilities, hospitality/café, technology, and security teams to support positive workplace behaviors.Support workplace events and activations from a readiness and experience perspective, ensuring proactive communication of changes and impacts to staff.Monitor supplier performance and systems effectiveness, ensuring service partners meet agreed standards while maintaining accurate, actionable data and supporting incident response when needed.

 

What you will bring:

• Bachelor's degree in hospitality, facilities management, business administration, or related field or commensurate experience

• Minimum of 5 years of experience in hospitality or facility management, with at least 3 years managing teams delivering workplace experience

• Minimum of 3 years of people management experience, preferably leading diverse teams

• Proven track record of delivering exceptional client experiences in a corporate environment

• Strong understanding of workplace trends and best practices in creating engaging office environments

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Apply now with reference LMREQ482933

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.