JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL's large general insurance client is looking for a Workplace Lead to be based at their Sydney CBD Office. This role plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our client and their guest. Managing a team of Mailroom Coordinators and Receptionists your role is to ensure exceptional client team member experience in every interaction, whilst delivering a range of on-site workplace related services.  
 
About the role: 

Manage and train the mailroom coordinators and receptionists, conduct performance reviews and set goals with each team member 

Work with ANZ Experience Lead on processes and procedures 

Build relationships and rapport with key stakeholders, ensuring minimal escalations 

Support the delivery of internal general service for our employees across a range of different disciplines including Property, Facilities, Workspace, event management, desk and parking booking, AV/VC issues and general building orientation 

Ensure adherence to client's workplace guideline to create a welcoming, safe and productive workplace  

Display flexibility in availability to ensure coverage on all conference floors and maintain work standards 

Raise work orders for repairs and retifircation, book handment and maintenance personnel as needed while being the point of contact for the Facilities Management team 

Book meeting room spaces specifically for high-profile managers and Board of Directors, ensuring premium service standards  

Liase with Executive Assistant to organise events, coordinate catering services and registering of guests  

Ensure meeting room floors are maintained in a pristine and clutter-free way, ensure rooms are set up ready for each booking  

About you: 

Previous experience in hospitality, or high-end corporate concierge services 

Proven experience managing a small team of employees 

Well-developed time management and project management skills, ability to meet deadlines and coordinate others  

Excellent interpersonal skills and ability to manage relationships and expectations  

Prior experience managing meeting room services is desirable 
 

What you can expect from us: 
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.     
   

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.    
   

Interested candidates, please apply following the link below quoting job reference number REQ459007 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.