Rapport **Salary:** $115,000/Yr-$120,000/Yr **Other Forms of Compensation:** Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. **Job Summary** Fully On-Site Position — No Remote Work The Hospitality Services Director is a highly adaptable, strategic operations leader responsible for driving an elevated hospitality experience across multiple office locations. This individual serves as a trusted partner to the client, providing insight into operational performance, identifying challenges, and leading a proactive, solutions oriented approach. They bring strong leadership skills, objective decision making, and a commitment to upholding all client and company policies while cultivating a collaborative, high performing team environment. Core Responsibilities Leadership & Team Management •Lead, manage, and inspire a large, diverse team to deliver elevated service across three offices. •Recruit, train, coach, and develop hospitality staff to ensure consistent service excellence. •Champion performance evaluations, talent development, and succession planning. •Foster a collaborative, supportive, and inclusive team environment. •Partner with the Hospitality Manager and Clients on weekly staffing schedules and coverage planning. •Ensure all team members adhere to Rapport, company, and client policies. Client Partnership & Strategic Operations •Build strong, trust-based partnerships with local client stakeholders and align on operational strategy. •Serve as a key point of contact for escalations, navigating issues with objectivity, professionalism, and clarity. •Assess decisions with consideration for risk/reward and short /long term implications; communicate impacts proactively with the client. •Provide insight into current team performance, challenges, and future action plans. •Drive team and personal accountability toward key KPIs, including training, safety, engagement, and service delivery. Onsite Experience & Workplace Operations •Travel flexibly across DC Metro sites to support lobby, reception, catering, and conference services as needed. •Oversee visitor management, meetings, events, and day to day floor operations. •Support space reservations, guest escorts, and coordination of hospitality services. •Ensure the cleanliness and readiness of all workspace areas, including conference rooms, lobbies, and pantries. •Partner with building management on HVAC, security, maintenance, and operational escalations. Compliance, Standards & Safety •Model a structured, policy driven approach to operations and enforce adherence to employee handbook guidelines. •Execute and maintain all security, fire, and health & safety protocols. •Lead building audits, global training initiatives, sustainability reporting, quarterly security audits, and all office equipment installation needs. •Manage COIs, shipping and receiving, and other building coordination processes. Reporting & Continuous Improvement •Prepare and lead monthly office and people reports for leadership and clients. •Monitor operational data, guest feedback, and service trends to drive continuous improvement. •Maintain DC Metro distribution lists and other administrative processes. •Provide general administrative support as needed. **Long Description** Qualifications Required: •Experience managing hospitality, workplace experience, operations, or client facing teams. •Demonstrated ability to lead diverse teams across multiple locations. •Strong communication skills—verbal, written, and interpersonal. •Ability to make objective, policy aligned decisions. •Strong organizational skills and attention to detail. •Comfortable with ambiguity and able to adapt to evolving client needs. Preferred: •Previous experience in a multi site operational leadership role. •Experience working in hospitality, corporate workplace experience, or client services. •Familiarity with space management tools and visitor management systems. Key Competencies •Strategic thinker with strong operational oversight •Adaptability and situational flexibility (“organizational chameleon”) •Client focused problem solving •Objective and ethical decision making •Policy driven leadership and consistency •Proactive mindset with strong follow through •High emotional intelligence and approachability Work Environment & Physical Requirements •Frequent walking across office spaces •Occasional lifting of supplies up to 25 lbs •Ability to travel to multiple office locations as needed **Apply to Rapport today!** _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. **Associates in Rapport are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf **Req ID:** 1500040 Rapport a specialized division of FLIK Hospitality Group