Workplace Experience Supervisor

Would you like to work in an international Fortune 500 company (Top Employer 2026 award winner) where individual development is of paramount importance? Do you believe in our vision of a smoke-free future? Apply now for the position of Workplace Experience Supervisor.

 

THE ORGANISATION
Philip Morris is one of the world’s largest international tobacco companies, with more than 82,700 employees worldwide. Our employees speak more than 80 languages and come from all regions of the world. We have 50 production facilities worldwide and our products are sold in more than 180 countries.

 

At Philip Morris, we strive for a future where smoking is a thing of the past and we are all committed to make this reality as soon as possible. Our vision is clear: to lead the transformation of our industry by fully focusing our efforts, energy and resources to offering better, smoke-free alternatives for adults who otherwise continue to smoke. We are determined to change the world for the better and change to the benefit of all adult smokers and society at large.

 

We believe in the following values.

Innovation | Integrity | Excellent Execution | Collaboration | Responsibility

 

THE OPPORTUNITY
In this role, you will act as the operational and experiential backbone of the workplace, ensuring that all services, spaces, and environments function seamlessly so employees can focus on delivering for the business. You will operate in a newly opened site, coordinating outsourced services, managing vendors and landlord relationships, and continuously adapting the workplace to evolving organizational needs and ways of working.

 

You will balance structured service delivery with flexibility, ensuring that high standards are met while responding effectively to ad hoc demands. Working closely with local leadership, Finance, P&C, and employees, you will translate business and people’s needs into practical workplace solutions that support collaboration, productivity, learning, and engagement.

 

Key responsibilities of this role:

Lead end-to-end workplace service delivery, ensuring high-quality, compliant, and cost-effective operationsManage and control outsourced vendors and contracts, including IFM, cleaning, maintenance, events, and fleet-related servicesCoordinate with the landlord and other tenants on shared services, room and space booking, and building-related topicsEnsure the workplace continuously adapts to changing ways of working, business priorities, and events calendarsOversee move-in, move-out, and space adaptation activities in a rented office environmentAct as a key business partner to local stakeholders, balancing standard processes with ad hoc needsDrive process optimization, performance tracking, and data-driven decision making for workplace servicesProactively identify risks, issues, and improvement opportunities, taking ownership to activate solutions

 

 

 

KEY REQUIREMENTS

Bachelor’s degree in Business Adminstration, Hospitality Management, Facility Management, or a related fieldMinimum 5 years of relevant experience in workplace experience, IFMS, hospitality, hotel operations, or a comparable service-driven environmentProven experience in managing outsourced services, vendors, and contractsExperience operating in a hands-on, single site or small-team environmentExposure to office moves, site openings, or workplace transformations is a strong advantageExperience working within structured corporate processes and governance frameworksStrong service delivery, vendor and stakeholder management skills, with the ability to balance operational execution, governance, and flexibility in a dynamic workplace environmentHigh level of ownership and problem-solving capability, able to translate business and people needs into effective workplace solutions while continuously optimizing processesFrench and English language are mandatory at professional level

 

 

RISE TO THE CHALLENGE
You will join a dynamic, international and fast-paced work environment in a rapidly evolving industry and will interact with different levels of experience and expertise across the Company. We offer a contract with a competitive salary commensurate to the professional experience.

Our company offers you a fresh perspective. Here, you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential. This position will advance your experience with innovative technologies, services, and processes. Backed by a competitive salary and compensation package, you will work in a professional setting with clients and team members from all over the world.