Workplace Experience & Events Manager Job ID 236326 Posted 03-Sep-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Atlanta - Georgia - United States of America **About the Role:** As a Workplace Experience and Events Manager at CBRE, you will lead a team responsible for delivering exceptional workplace experience services. These services may include concierge and reception support, meeting and event coordination, and general administrative office functions. This role is part of the Workplace Experience team, which provides outstanding customer service to clients and visitors within a designated building. The team plays a vital role in creating a welcoming, efficient, and engaging workplace environment. If you’re passionate about hospitality, enjoy building meaningful connections, and take pride in creating thoughtful experiences, this is your opportunity to make a lasting impact at a global leader in real estate services. **What You’ll Do:** + Event ManagementLead and oversee all aspects of event planning and execution, ensuring seamless coordination and delivery. Act as the primary point of contact for internal and external stakeholders throughout the event lifecycle. + Team LeadershipSupervise daily operations of the Workplace Experience team. Establish work schedules, assign tasks, cross-train staff, and monitor departmental deadlines. Provide mentorship, coaching, and performance evaluations. Support recruitment and onboarding of new team members. + Client Relationship ManagementBuild and maintain trusted relationships with clients. Collaborate and negotiate with clients, partners, and associates to resolve conflicting priorities and ensure service excellence. + Operational EfficiencyEnsure consistent and efficient support across all workplace experience services. Identify opportunities for process improvement and contribute to the development of strategic solutions. + Technology & TrainingAssess and address technological and training needs for both Workplace Experience teams and clients. Ensure compliance with safety standards for employees, clients, and vendors. + Vendor ManagementDevelop and manage vendor partnerships with a focus on cost-saving initiatives. Oversee contract negotiations and ensure all vendors maintain current insurance and contractual documentation. + Third-Party Program OversightManage programs delivered by third-party vendors, including food services, event coordination, transportation, and mail distribution. Verify accuracy of invoicing for all business services. + Leadership & CultureLead by example and model behaviors aligned with CBRE’s RISE values. Foster collaboration and influence stakeholders to achieve shared goals. + Cross-Functional CollaborationApply knowledge of workplace experience and integrate with other disciplines to meet team and departmental objectives. Collaborate closely with other internal teams to ensure alignment, share best practices, and support broader organizational goals. + Problem SolvingIdentify, troubleshoot, and resolve day-to-day and moderately complex issues, including those not immediately evident in existing systems or processes. **What You’ll Need:** + Bachelor’s degree preferred, with 3–5 years of relevant experience. A combination of education and professional experience may be considered in lieu of a degree. + Experience in planning, coordinating, and executing corporate events, workplace programs, and employee engagement initiatives. + Demonstrated experience in staffing, selection, training, development, coaching, mentoring, performance evaluation, and retention strategies. + Strong interpersonal and communication skills, with the ability to navigate sensitive or complex conversations and clearly convey performance expectations. + Proven leadership capabilities with a focus on motivating teams and driving quality, efficiency, and effectiveness across the department. + Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and other relevant tools. + Exceptional organizational skills and a proactive, inquisitive mindset with a commitment to continuous improvement. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)