Workplace Experience Coordinator, Mailroom - San Francisco CA Job ID 235804 Posted 29-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) San Francisco - California - United States of America **About the Role:** As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees of a designated building or campus. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the client. **What You’ll Do** : • Approve or reject deliveries based on Company Policy / Playbook • Bring mail and packages to the assigned group or location as per the daily schedule. • Process shipment requests with vendor, advising package owner of arrangements. • Apply appropriate postage amounts and required identification to outgoing mail and packages. • Check Mailroom daily and replenish all mail and postage supplies. • Answer common inquiries or complaints from clients, co-workers, and/or supervisors and optimally present information to an internal group. • Capture and analyze data via weekly audits to identify and tackle problems that arise with little or no precedent. May recommend new techniques. • Suggest improvements to existing processes and solutions to improve the efficiency of the team. • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of everyone on the campus. • Follow specific directions as given by the manager. • Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. **What You’ll Need:** • High School Diploma or GED with 3-4 years of job-related experience. • Ability to write routine reports and correspondence. • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. • Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. • In-depth knowledge of Google Workspace. Jira, Envoy • Advanced organizational skills with an inquisitive mentality. **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator, Mailroom position is $25 per hour and the maximum salary for the position is $31.25 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)