Workplace Exp Supervisor (Soft Services) Job ID 242914 Posted 23-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **About the Role:** As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + Lead day-to-day soft services for all branches and key offices: cleaning, washroom hygiene, pantry & consumables, pest control, internal moves, minor housekeeping works, waste & recycling. + Establish and enforce cleaning standards and SOPs; run scheduled site audits with scorecards and photo evidence; close gaps. + Ensure safe work practices, chemical MSDS control, equipment PM, PPE usage, and method statements- weekends works. + Govern service partners via SLAs/ KPIs; chair monthly/quarterly reviews with data-driven insights; issue NCRs and recovery plans as needed. + Plan mobilisations/demobilisations, site inductions, and training; manage seasonal deep cleans and high-risk tasks (high dusting). + Act as single point of contact for branches; respond to complaints/incidents within agreed turnaround; communicate actions and prevent recurrences. + Own the soft services budget forecast; optimise scope, frequencies, and consumables; control variations and spot buys. + Produce weekly/monthly performance packs: SLA/KPI trends, complaints, audit scores, risk/issues, improvements, and savings. **What You’ll Need:** + High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred. + In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. + Requires the ability to explain complex concepts or sensitive information. + Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Excellent organizational skills with a master-level inquisitive mindset. + **Willing to travel to branches.** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)