Workplace Exp Coordinator Job ID 239883 Posted 29-Sep-2025 Service line GWS Segment Role type Part-time Areas of Interest Customer Service, People/Human Resources Location(s) Polanco - Ciudad de Mexico - Mexico **About the Role:** As a CBRE Workplace Experience Coord, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. + Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. + Arrange and confirm recreational, dining, and business activities on behalf of the requestor. + Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. + Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. + Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Coordinate with vendors who supply services or goods to the workplace. + Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. + Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. **What You’ll Need:** + High School Diploma + Up to 2 years of experience as Receptionist or 2 years as Concierge in Hospitality. + Ability to follow basic work routines and standards in the application of work. + Communication skills to exchange straightforward information. + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. **Why CBRE?** By joining CBRE, you'll be part of the global leader in commercial real estate services and investment that drives progress for businesses and people. We are dynamic, resourceful, and forward-thinking professionals who make a significant impact. Our collaborative culture is built on our shared values: respect, integrity, service, and excellence, and we value the diversity of perspectives, backgrounds, and skills within our team. At CBRE, you have the opportunity to chart your own path and reach your full potential. We welcome all candidates. **Candidate Disclosure of AI Use** We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask candidates to disclose any use of AI in the application and interview process CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)