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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workspace Delivery Coordinator

Work Dynamics (Integrated Facilities Management)

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do.

The role oversees the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests..

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

Commitment to deliver the best level of service every time through obsessive level of attention to detailEnsures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedback

Operations Management

Functional operational control to deliver excellence every timeManaging Soft services related operationsInterfacing with the pest control for carrying out the pest control activities at the facility.Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance auditTaking facility rounds and find out snags and raising tickets for the samePreparing the Daily/Weekly and Monthly reportsOwnership of the Day to day administration, including reports generation of the stocks tracker.Follow up and close the tickets loggedTake rounds of the facility regularly to identify issues in and initiate immediate rectification actionsMeet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaintsInvolve in Vendor staff Training & Development.Implement service tasks, procedures and policies and measure performanceProvide comprehensive workspace management for the office premisesBe able to resolve problems or improve operationsImplementation of service task, procedures, and policiesAssist with critical out-of-hours issues & participate as a key team member in responses to emergency situationsReport building incident following with set escalation channels with measures and solutionsCoordinate, manage and oversee vendors to perform a wide range of workspace-related servicesWork with all related parties on timely delivery of all servicesWhen necessary, raise risks to Workspace Experience Site Lead for further investigationContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessary

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Hospitality / IFM  experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field.Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detailGood verbal and written communication skills as well as presentation skillsAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skills

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levelsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

DIRECT REPORTS

TBC

INDIRECT REPORTS

TBC

REPORTING TO

Workspace Delivery Assistant Manager

Location:

On-site –Pune, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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