JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Coordinator Lead

Role​

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.​

Respond to customer requests and complaints and escalate as necessary.​

Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.​

Develop and maintain vendor partnerships ​

Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.​

Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.​

Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.​

Responsible for overall experience within the assigned portfolio​

Foster consistency across the portfolio.​

Excellent communication and attention to detail.​

Lead by example and model behaviors that are consistent with JLL  values. Guide the team through the application of basic knowledge of JLL practices and procedures. Work to build consensus.​

Responsibilities

Minimum of 4+ years of related (e.g. Facilities, Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.​

Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.​

Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.​

Apply a high level of attention to detail as well as strong verbal and written skills.​

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.​

Ability to understand and carry out general instructions in standard situations and resolve issues.​

Intermediate skills with Google OS and Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.​

Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 50 lbs.​

Other tasks and duties as required​
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Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.