JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

A highly self-motivated and passionate customer service team player with a great attention to
detail.
The key focus for this role will be to create a single and visual point of contact for client visitors
and employees and to act as the primary interface between the internal operations of
stakeholders and its clients. Providing services to the highest possible standards as well as
representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience, oversee the desired
behaviours, help orient and settle new and visiting staff and support the facilities management
team in providing a great workplace experience and provide the necessary support for
business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management
and relationship building, continuous engagement and communications as well as your ability
to proactively support the needs of our staff, clients and business partners.
You will be instrumental in ensuring the workplace delivers a great experience for visitors and
staff, your ownership of the workplace by making sure you have happy customers in your
community and your ability to proactively resolve queries and issues will be the cornerstone to
your success in this role.

Job purpose

■ To promote at all times the company in the most favorable light through the highest
levels of personal and professional conduct.
■ To provide a highly efficient and proactive service to Yahoo, its employees and its
clients.

Job Description
Integrated Facilities Management
Community Host

Integrated Facilities Management

© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 2
Specific

Mail receipt and distributionOffice supplies management and provisionGSD supportBusiness card creationWeWork usage history verification and monthly reportingWeWork event announcementsWeWork maintenance coordinationYahoo ID managementWeWork card managementClient Onboarding/offboarding supportOffice inspectionsFirst aid kit managementDocument forwarding to Taiwan FinanceCabinet key and passcode managementWeWork usage support for Boundless members based outside JapanInternal event supportExternal warehouse managementWeWork evacuation drill/planned power outage supportMarketing team supportJLL invoice processingBoundless invoice processingBudget managementWeWork printer and WiFi supportDocument forwarding to tax accounting firm (Actus)

Front of House Specific
■ Promote and support a first class and professional reception and meeting room
service.
■ Ensure adherence to all the procedures as described in the procedural standards
manual.
■ Ensure the procedural standards manual is kept up to date.
■ Liaise with relevant stakeholders with regard to improvement and alterations to
reception and meeting room booking services.
■ Deal with all internal / external client issues.

Integrated Facilities Management

© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 3
■ Attend meetings with hosts/organiser to ensure all details of functions are covered.
■ Practice attention to detail in all aspects of service and presentation, with constant
monitoring in order to maintain and improve on current standards being achieved.
■ Manage control procedures, statistical information and analysis. Complete and file all
paperwork and information generated by the above.
■ To ensure that the location is as clean and tidy as practically possible.

Customer Service

■ To ensure that customers are given a prompt and efficient service and expectations
are consistently exceeded.
■ To regularly monitor customer feedback and produce an appropriate action plan
based on the results.
■ To maintain an effective business relationship with the client by understanding their
needs and transferring these into the location.
■ To ensure that you deliver what you promise to the customer, client and team.
■ To ensure that all agreed service objectives are met in line with client expectations.
■ To establish and maintain controls in order to ensure the security of premises,
materials, money and resources.
■ To be aware of changing needs of customers and to develop new products and
systems accordingly.
■ To ensure that all agreed service objectives are met in line with client expectations.
■ To provide an excellent standard of client service.

Health and Safety Management

■ To record and report all accidents within the location adhering to location and
company procedures.
■ To respond to all company memos and requests as required.
■ To ensure that all company procedures and work instructions are fully understood

Additional
Responsibilities

■ To attend any company meetings as required.
■ To take responsibility for contributing towards your own development with the
guidance of the line manager and attending training courses as identified.
■ To show commitment to company values in all aspects of your role.
■ To act as a positive ambassador for the business.
■ To attend to any reasonable request made by the client or JLL or Yahoo
Management.
■ Managing Corrigo and its work-orders to successful completion within SLA and
compliance

Person Specifications

■ Passionate about customer experience
■ High attention to detail
■ Flexible and proactive
■ A problem solver
■ Experienced in working within a Front of House or Reception environment ideally
gained within a corporate or 5 Star hotel environment
■ Ability to build positive relations with colleagues, guests and clients
■ Able to work off their own initiative and with minimal direction

Integrated Facilities Management

© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 4

■ Strong team player with a commitment to support their colleagues
■ Exceptionally organised and skilled in multi-tasking
■ Team Player – 3 years’ experience within a hotel/contract/project/facilities
management
■ Computer Literate – good understanding and working knowledge of office software.
■ Communication – good level written, oral communications skills. An influential
communicator, with the ability to deliver clear and concise messages and identify
mutually agreeable solutions.
■ Proven track record of achievement

Skills

■ Computer literate
■ Good written and verbal communication, English main business language
■ Excellent time management and organisational skills
■ Ability to react quickly and decisively when faced with a problem or issue
■ Ability to work under pressure and to tight deadlines
■ At all times to be well presented in reception uniform.
■ Polite, tactful and diplomatic in all dealings with others.
■ Ability to communicate in a calm professional style.
■ Excellent telephone manner and interpersonal communication skills.
■ Computer literate in order to be able to operate the reception systems for processing
guest passes and meeting room bookings.
■ Team player.
■ Able to provide excellent service to all customers (clients, visitors and employees)
■ Attention to detail.

Attributes

■ Focus on the success of the business
■ Flexible attitude towards working relationships and practices
■ People person – Team player
■ Open to listening, understanding and implementing new ideas, concepts and
practises

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.