JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position SummaryThe Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.Key ResponsibilitiesSite Operations

Create a comfortable, welcoming, and hospitable environment for employees and guests

Handle internal and external communications, including monitoring the main phone line

Anticipate client needs through observation to create memorable experiences

Perform additional responsibilities as assigned by the Facilities Manager

Support the Workplace Management team with tactical planning and daily operations

Provide facility-specific assistance to the project management team

Schedule, coordinate and communicate maintenance activities

Manage internal and building work order systems and invoice processing

Workplace Experience

Provide authentic, caring, and timely services to create a welcoming environment

Serve as a solution provider by directing teammates and guests to appropriate points of contact

Monitor office/facility conditions continuously

Ensure appropriate follow-up with teammates and stakeholders

Provide direction to vendors and service providers to ensure excellent coordination of work

Assist with meeting and conference room reservations

Visitor Management

Deliver personable and efficient visitor registration services

Ensure regulatory compliance in visitor access systems

Execute emergency response plans when necessary to ensure safety of clients and guests

Kitchen Management

Maintain cleanliness of kitchen and break areas

Monitor and stock snacks, drinks, paper goods, and utensils

Place orders for kitchen supplies as needed

Ensure proper functioning of beverage machines and coordinate repairs when necessary

Mail Services

Organize receipt and delivery of mail and courier services

Manage mail distribution

Process outgoing packages and overnight deliveries

Compliance

Administer and maintain badge access for the office

Support budgetary requests, analysis, and reporting

Follow all HSSE guidelines

QualificationsEducation

Associate's degree in facilities management, building management, business, or related field; OR

2+ years of experience in Facility or Property Administration

Skills and Knowledge

Superior customer service skills

Ability to maintain professionalism in stressful situations

Effective planning and time management skills

Ability to multitask and work independently

Experience with Corrigo or other CMMS/Automated Work Order systems

Proficiency in Microsoft Office applications

Strong written and verbal communication skills

Excellent organizational abilities and collaborative approach

Technical Requirements

Advanced proficiency in Excel for customizing administrative reports

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.