JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards. 

Your day to day:  Key Responsibilities 

Site Operations 

Create a comfortable, welcoming, and hospitable environment for employees and guests 

Handle internal and external communications, including monitoring the main phone line 

Anticipate client needs through observation to create memorable experiences 

Perform additional responsibilities as assigned by the Facilities Manager 

Support the Workplace Management team with tactical planning and daily operations 

Provide facility-specific assistance to the project management team 

Schedule, coordinate and communicate maintenance activities 

Manage internal and building work order systems and invoice processing 

Workplace Experience 

Provide authentic, caring, and timely services to create a welcoming environment 

Serve as a solution provider by directing teammates and guests to appropriate points of contact 

Monitor office/facility conditions continuously 

Ensure appropriate follow-up with teammates and stakeholders  

Provide direction to vendors and service providers to ensure excellent coordination of work 

Assist with meeting and conference room reservations 

Visitor Management 

Deliver personable and efficient visitor registration services 

Ensure regulatory compliance in visitor access systems 

Execute emergency response plans when necessary to ensure safety of clients and guests 

Kitchen Management 

Maintain cleanliness of kitchen and break areas 

Monitor and stock snacks, drinks, paper goods, and utensils 

Place orders for kitchen supplies as needed 

Ensure proper functioning of beverage machines and coordinate repairs when necessary 

Mail Services 

Organize receipt and delivery of mail and courier services 

Manage mail distribution 

Process outgoing packages and overnight deliveries 

Compliance 

Administer and maintain badge access for the office 

Support budgetary requests, analysis, and reporting 

Follow  all HSSE guidelines  

Sound like you? To apply you need: Qualifications 

Education 

Associate's degree in facilities management, building management, business, or related field; OR 

2+ years of experience in Facility or Property Administration 

Skills and Knowledge 

Superior customer service skills  

Ability to maintain professionalism in stressful situations 

Effective planning and time management skills 

Ability to multitask and work independently 

Experience with Corrigo or other CMMS/Automated Work Order systems 

Proficiency in Microsoft Office applications 

Strong written and verbal communication skills 

Excellent organizational abilities and collaborative approach 

Technical Requirements 

Advanced proficiency in Excel for customizing administrative reports 

Estimated compensation for this position:

58,000.00 – 60,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Minneapolis, MN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.