JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the role -

We are currently seeking a talented and motivated Workplace and Concierge Manager Global Corporate Services to lead our client’s premises, located on Philip Street, in Sydney CBD. You will lead the end-to-end experience of our client’s workplace that spans over 23 thousand square feet and is home to a workforce of 80 employees. The workplace incorporates 6 client-facing meeting room and event spaces, with capacity up to 100 pax and 2 pantries.

The Workplace and Concierge will be based at our client’s main reception desk, working alongside one full-time JLL onsite employee and will lead the delivery of our client’s corporate services scope including Facilities Management, Hospitality and Event Management

To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, alternating between 8:30am - 5:00pm and 9:30am - 6:00pm shifts. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid.

 Responsibilities / Scope of Service:

Greeting clients and visitors and escorting them to the meeting room. Serve drinks to clients in meeting rooms whenever necessary  

Handle telephone switchboard- both internal and external to the firm  

Manage all client meeting room reservations using our clients EMS meeting room booking system  

Develop and maintain strong relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders  

Be responsible for the end-to-end coordination of all catering requirements, vendor liaison, menu selections, billing, onsite vendor coordination, including setup and breakdown of spaces  

Coordinate onsite events up to 100 pax, including all catering requirements, vendor liaison, menu selections, AV, furniture and ad hoc vendor requirements, including setup and breakdown of spaces  

Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services 

Manage 3 onsite staff pantries  

Ensure adherence with local and regional health and safety regulations. Report any incidents through client portal in a timely manner.  

Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure service levels and values are achieved and within budget as well as invoice processing and payments/re-charges  

Provide escort to FM vendor to carry out ad hoc works if necessary. Assist in coordination and supervision of maintenance and repair works if needed 

Qualifications & Requirements:
 

Experience working in corporate services with hospitality and operations background preferred  

Solid understanding of Workplace Experience and Facilities Management  

Proven track record managing small teams of employees and vendor relationships 

A professional who is comfortable working in a client-facing reception environment  

Excellent written and verbal communication skills with strong interpersonal abilities 

Exceptional service orientation with ability to anticipate needs and handle challenge situations diplomatically 

Outstanding multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines 

Advanced knowledge of corporate service platforms, eg: Concur, CVENT, IWMS tool, Adobe Suite, BOX, MS Office Suite  

What you can expect from us

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.    

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.   

 
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Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.