JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title: Workplace Ambassador, Facilities Support

About the role:

The Workplace Ambassador builds community by connecting our people with solutions. They foster togetherness, empower our staff, and provide friendly and responsive resolutions to our everyday office operations.

This pivotal role focuses on the technical and hard services of workplace operations including facilities management, budgeting, and finance, HSSE, occupancy planning, event logistics, workplace AV/ tech and process development.

The Workplace Ambassador connects stakeholders, improves facilities, and ensures excellent service to users.

Duties & responsibilities

What this job involves:

Client/Stakeholder Support

Provide premium customer service to staff and clients.

Being a go to expert in the functioning of our office.

Attending regular catch ups with EA’s and stakeholders to support FM Assistant Manager & FM Director.

Responding to incoming enquiries in a timely manner

Concierge services when required, and act as a back-up to Community Ambassador when he/she is on leave.

Assisting the team for Events set up.

Procurement & Vendor Support

Assist in the management of contractors onsite to ensure they perform to the required standards (including inspection of vendors’ works)

Assist in the procurement of vendors and services as required.

Onboarding new vendors into finance system

Creating strong relationships with contractors and account managers.

Identifying opportunities to streamline processes and consolidate vendors when possible.

Finance Support

Processing all incoming invoices before the financial cutoff date.

Consistently checking on work orders and following up with vendors who haven’t sent through invoices.

Working with Workplace Assistant Manager to ensure we’re staying within our budget.

Support Workplace Assistant Manager in identifying and explaining variances in the budget to Director of FM (Hong Kong) and Regional Finance Lead.

Identifying opportunities for saving and tracking.

Facilities Management

Raising work orders for reactive maintenance and ensuring work is completed timely and service delivery meets JLL standards

Proactively scanning the office for any facilities issues with cleaning, plants, furniture, lights, doors and appliances.

Actioning any concerns which are raised by staff in a timely manner

High attention to detail ensuring our office I kept to the highest possible level for our clients and staff.
 

Health & Safety

Conduct regular audits to ensure safety procedures are being complied with.

Identify any potential safety risks within the office

Take on a role as first aider and/or emergency warden.

Participate in the disaster recovery and business continuity plans as required.

Follow established escalation procedures and incident reporting procedures.

Ensure visitors are signed in for compliance tracking.

Other

Capacity to deal with ambiguity and solve complex problems effectively.

Analytical, proven ability to solve problems using a quantitative approach.

Proven ability to employ holistic approaches and looks at long term solutions.

Achieve Key Performance Indicators based on workorder and financial tracking

Other tasks consistent with the role of Workplace Ambassador, or as needed.

Ideal Experience

The ideal candidate will have extensive experience in property/ facilities management, hospitality, hotel management or luxury corporate concierge. They will have strong administrative, communication and problem-solving skills, a proven experience with continuous improvement initiatives.

Must present a professional and friendly corporate image to clients. Can stay calm when presented with multiple priorities. Some knowledge of occupational safety requirements will be advantageous.

Other Personal Characteristics

·        Strong proven problem-solving skills

·        Ability to effectively work in a fast paced environment

·        Self-motivated; confident & energetic

·        Flexible – able to adapt to rapidly changing situations

·        Goal-oriented – able to focus on meeting all performance targets

·        Strong communicator – good presentation skills and possesses strong verbal & written communication skills in Chinese (Cantonese, and preferably Mandarin) and English

·        Exhibits honesty & trustworthiness

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.