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Job Description: Workplace Ambassador

Client: UBS
Location: Hyderabad (Aquila & Centaurus)
Department: Facilities Management - Workplace Services
Reports To: WorkpManager

Position Overview

We are seeking dynamic Workplace Ambassadors to serve as the face of UBS workplace experience, managing soft services operations and ensuring exceptional employee experiences across Aquila and Centaurus locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.

Key ResponsibilitiesEmployee Experience & Engagement

Serve as primary point of contact for UBS employees across workplace services

Provide exceptional customer service and resolve employee queries promptly

Proactively engage with employees to understand needs and gather feedback

Support new employee onboarding and workplace orientation

Facilitate employee events, celebrations, and engagement activities

Maintain a welcoming and professional workplace atmosphere

Multi-Location Flexibility

Seamlessly operate between Aquila and Centaurus locations as required

Maintain consistent service standards and employee experience across both sites

Adapt to varying workplace cultures and operational requirements at each location

Support inter-location coordination and employee transitions

Ensure effective communication between site teams and management

Front-of-House & Reception Services

Manage reception desk operations and guest services

Handle visitor registration, access coordination, and escort services

Maintain professional front-of-house presentation and ambiance

Coordinate meeting room bookings and space reservations

Support VIP visits and executive-level guest arrangements

Ensure lobby and common areas maintain premium standards

Workplace Services Coordination

Coordinate soft services including housekeeping, catering, and maintenance requests

Monitor service delivery quality and address any service gaps

Handle employee service requests through ticketing systems or direct interaction

Coordinate with vendors and service providers for seamless service delivery

Support workplace amenity management (cafeteria, wellness areas, recreation spaces)

Manage workplace announcements and communication dissemination

Space & Environment Management

Monitor workplace utilization and space optimization

Support hot-desking, flexible workspace, and hybrid work arrangements

Coordinate workspace setup for new joiners and relocations

Ensure workplace comfort through temperature, lighting, and ambiance management

Support space planning initiatives and workplace transformation projects

Maintain workplace aesthetics and professional environment standards

Health, Safety & Compliance Support

Support health and safety protocols and emergency procedures

Monitor compliance with workplace policies and guidelines

Assist in evacuation drills and emergency response coordination

Ensure adherence to COVID-19 and health safety measures

Report safety hazards and coordinate corrective actions

Support workplace wellness initiatives and programs

Technology & Digital Services Support

Assist employees with workplace technology and digital services

Coordinate IT support requests and equipment issues

Support audio-visual setup for meetings and events

Manage workplace applications and booking systems

Provide basic troubleshooting for workplace technology

Support digital workplace initiatives and implementations

Administrative & Operational Support

Maintain workplace documentation and service records

Generate reports on employee feedback and service metrics

Support inventory management for workplace supplies and amenities

Coordinate with facilities teams for operational requirements

Handle administrative tasks related to workplace services

Support budget tracking and cost management initiatives

Required QualificationsEducation & Experience

Bachelor's degree in Hospitality, Business Administration, Communications, or related field

3-5 years of experience in customer service, hospitality, or workplace services

Experience in corporate environment or executive support roles preferred

Background in front-of-house operations, guest services, or employee experience

Experience with multi-location operations is advantageous

Core CompetenciesCustomer Service Excellence

Exceptional interpersonal and communication skills

Strong customer service orientation with problem-solving abilities

Professional demeanor and executive-level interaction capabilities

Ability to handle complaints and difficult situations diplomatically

Proactive approach to employee engagement and satisfaction

Workplace Services Knowledge

Understanding of workplace operations and employee needs

Knowledge of soft services coordination and vendor management

Familiarity with space management and workplace optimization

Understanding of health, safety, and compliance requirements

Experience with workplace technology and digital platforms

Operational Skills

Strong organizational and multitasking abilities

Attention to detail and quality service delivery

Ability to work independently and as part of a team

Flexibility to adapt to changing priorities and requirements

Time management and prioritization skills

Communication & Language Skills

Excellent verbal and written communication in English

Proficiency in local languages (Hindi, Telugu) preferred

Professional presentation and public speaking abilities

Active listening skills and emotional intelligence

Cross-cultural communication and sensitivity

Technical Skills

Proficiency in MS Office Suite and workplace management systems

Basic knowledge of facilities management software

Familiarity with visitor management and booking systems

Understanding of digital workplace tools and applications

Social media and communication platform knowledge

Key Performance Indicators

Employee Satisfaction: Maintain satisfaction scores above 4.5/5.0 for workplace services

Response Time: Address employee queries and requests within 2 hours

Service Quality: Achieve excellence ratings in service delivery assessments

Engagement Metrics: Drive high participation in workplace events and initiatives

Issue Resolution: Resolve 90% of employee concerns at first point of contact

Feedback Implementation: Successfully implement employee suggestions and improvements

Working Conditions & Requirements

Location Flexibility: Regular rotation between Aquila and Centaurus based on operational needs

Working Hours: Standard business hours (9:00 AM - 6:00 PM) with flexibility for events

Physical Requirements: Significant time spent standing, walking, and interacting with employees

Availability: Occasional support during extended hours, events, or special occasions

Professional Appearance: Maintain professional dress code and grooming standards

Career Development Opportunities

Progression to Senior Workplace Ambassador or Facilities Executive roles

Cross-training in facilities management and operations

Professional development in customer experience and service excellence

Leadership development and team coordination opportunities

Industry certifications in workplace management and employee experience

Compensation & Benefits

Competitive salary based on experience and qualifications

Performance-based incentives and recognition programs

Transportation allowance and meal benefits

Comprehensive medical insurance and wellness programs

Professional development and training opportunities

JLL employee benefits and career advancement pathways

Success Factors

Employee-First Mindset: Genuine passion for creating exceptional employee experiences

Adaptability: Ability to thrive in dynamic, multi-location environment

Professional Excellence: Maintain highest standards of service and presentation

Collaborative Spirit: Work effectively with diverse teams and stakeholders

Continuous Improvement: Proactively seek ways to enhance workplace experience

Ideal Candidate Profile: A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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