JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Workplace Ambassador – Reception In this role, you will be in charge of one of the busiest places in the office—thefront desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way.In other words, you will set the benchmark in giving our company a good first impression. You will spend each day looking athow you can maintain and improve the front office. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential toremain professional and polite in the way you present yourself, from appearance to behaviour.

The Workplace Ambassador – Reception may also be required to provide administrative and operational support to the team as required in the following areas:

Client/Stakeholder Support–Provide superior customer service to meet on-site client’s expectations

Procurement & Vendor Support–Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Conference Rooms Coordination - Coordinate booking of the conference rooms| Prepare Conference room areas for meetings.

General Site Cleanliness - Perform inspections on the cleaning onsite | Give direction to the onsite cleaning staff, ensuring and service corridors are kept tidy.

Escorting Clients/ContractorsAssist in maintaining client access requirements.

Risk Management - Participate in the disaster recovery and business continuity plans as required | Follow established escalation procedures and incident reporting procedures | Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets consistent with the role

Other tasks consistent with the role of Workplace Ambassador - Reception

Critical Competencies for Success

Firm First Mindset–Able to cooperate and work well with others to meet targets–Support the team effectively as and when needed | Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management–Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer–Able to interact with the general client staff & vendors with ease–Demonstrates ability to work with vendors to deliver efficient services–Demonstrates proactive & professional approach to customer service–Has a customer-oriented attitude

Organizational Skills–Proven ability to manage multiple and complex operational matters on a daily basis–Demonstrates ability to prioritize and manage tasks in an efficient and timely manner

Other Personal Characteristics

Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively

Ability to effectively deal with stressful situationsAble to work independently

Self-motivated; confident & energetic

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.