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Workspace Experience Executive

Work Dynamics

What this job involves:

This position is responsible for delivering an exceptional "Delight" by fostering a customer-centric experience for occupants and guests within the assigned portfolio. The role focuses on providing an outstanding experience in both Front office and F&B operations across office locations. Key responsibilities include overseeing daily operations, managing menu planning, coordinating events, and ensuring consistent quality service.

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present & F&B management experience, strong organizational skills, and the ability to maintain consistent standards

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

Creates Occupant DelightHas a natural hospitality-orientated communications acumenEmbedded “Go To” trusted Workspace partner fostering all-level relationshipsUnderstands business traits/ cadence/ needsDeep Workspace & Surrounding area knowledgeShares observations regarding any misalignment to nudge behaviours to workspace assistant managerSingle Point of Contact for issues resolution & Workspace change within allocated floorsProblem solves & Resets space on the flyActs as basic “counsel” regarding space needs/options as per Workspace StandardsBe part of a highly proactive, responsive, dynamic and agile teamEstablish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsEscalate facilities issues to assistant manager when necessaryParticipate in ad-hoc projects when required

Cafeteria

Weekly menu for Cafeteria ensuring the menu cycle gives due regards to regional taste for local and expats populations.

• Daily ordering quantity to the vendor.
• Quality check and the feedback are given to the vendor on daily basis.
• Checking the grooming standards of the person serving the food.
• Checking the quality & quantity of food as per requirement.
• Sending the food for lab test on regular basis to verify the quality and maintain the date for the same.
• Taking oral feedback & written feedback & taking necessary actions.
• Ensuring that vendor has correct manpower to run the operation.
• Checking with vendor for special menu.
• Updating the vendor if any special requirement or concern related to food service.
• Kitchen audit will follow on monthly basis

Pantry

Check on quality of coffee, Hot water, Milk pouring & temperatureChecking on the expiry on consumablesChecking on routine machine servicing and any kind of breakdownTaking actions against any employee’s feedback on the beverages vendingUpdating the vendor if any special requirement or concernChecking on the snack vending machine for soft drinks temperature, refilling and fresh stock.Checking on fast moving items and expiry of other snacks and updating the vendor.Checking on machine breakdown and servicing on regular basis.Checking on machine malfunctioning and refunding on regular basis.Taking employee feedback & act on it.Updating the vendor if any special requirements or concern.Daily water indents and monitors daily consumption.Checking the quality of water dispensers and its temperature.Water test for portability and records maintain.Checking the machine Breakdown and servicing on weekly basis.Updating the vendor in case of any concern.

Client/Stakeholder Management

Deliver an exceptional quality of service to the Client, as reflected by Client feedbackActively recover feedback from the end user

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Sound like you? To apply you need to be:

Experience of  4 + years  in hospitality – hotels, aviation industry / coworking spacesAn added benefit would be a Bachelor’s degree/  Degree in Hotel Management, business or other related field.Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsExcellent communication verbal and writtenMust be customer focused and be proactive in establishing customer relationshipsProven ability to function effectively as part of a team

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

 People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Proven ability to manage multiple and complex operational matters on a daily basislead team effectively, train them well and promote open, constructive and collaborative relationships at all levels.

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levelsCreative mindsetSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site –Pune, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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