About the Role This role is based at our Corporate Office in Menomonee Falls, WI. As Workload planner, you will deliver projects that drive sales, improve process efficiency and support consistent store execution. You will build cross-functional partnerships and alignment, develop and grow business relationships, influence business partners and gain support on project expectations What You’ll Do + Develop communication in support of key initiatives that have broad impact across the organization + Set and continually manage project expectations with key stakeholders + Understand audience and communicate difficult and sensitive information accordingly + Audit communication tools to ensure consistency, accuracy and timeliness + Evaluate communication through “We’re Listening” and “Hindsight” meetings + Recommend and implement enhancements based on feedback + Determine project approach and provide recommendations to move project decisions forward + Lead project status meetings to keep partners aligned on goals, determine actionable next steps and actively problem-solve challenges + Update project plans and communication documents + Gather feedback to ensure projects are progressing on time and meeting expectations + Set standards and planning approach for the initiative + Lead efforts in improving customer and associate experience + Determine feasibility of project requests and recommend approach and prioritization + Recommend innovative solutions to drive the business forward + Remain on the forefront of emerging industry practices + Additional tasks may be assigned Addendum + Provide workload or communication guidance to corporate partners on the appropriate course of action by evaluating the business need, audience, timing and impact of the message + Collaborate with corporate partners for innovative process, communication and workload saving solutions + Educate corporate partners on store workload and communication tools and strategies + Develop store and multi-store leader communication in support of large workload drivers and peak workload timeframes + Gather feedback from field partners to implement improvements that streamline store workload + Support innovation in multi-store leader technology What Skills You Have Required + Bachelor's degree or equivalent experience + 1-3 years experience in operations, stores, budgeting, forecasting or reporting + Strong analytical, planning and organization skills + Advanced decision-making, leadership or communication skills + Strong knowledge of Excel/PC spreadsheet functionality + Strong verbal and written communication skills + Ability to communicate at all levels Preferred + Proven project management skills with ability to multitask + Ability to work as a part of a team and interact effectively with others + Retail experience or retail operations business acumen Special Requirements + On-call responsibility and flexible schedule as needed to support business operations. + Travel