ADP is hiring a **Service Delivery Processing Specialist.** In this role, you will serve as WorkForce Software’s’ front-line for solving client challenges – including issue resolution, answering questions, helping clients, training their users on WorkForce Software technology, and more. You will work with clients who have 10,000+ employees. You carry the weight of our service reputation and client satisfaction in your hands. The nature of what you do every day will not change – your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client with. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success! **WHAT YOU'LL DO: Key Responsibilities:** What you can expect on a typical day: + Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction + Build relationships and trust with customers through open and interactive communication + Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance + Contribute to customer self-help by authoring relevant knowledge base content + Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities **TO SUCCEED IN THIS ROLE: Requirements** + Prior technical/system support experience in a customer-facing role is highly preferred + Experience with SQL and writing complex queries A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: + Bachelor’s degree or equivalent experience + Exposure to any ERP software is an advantage **Skills:** + Strong technical and analytical aptitude, specifically in complex, enterprise software applications + Excellent oral and written communication skills + Prior customer service experience is highly preferred + Experience with business applications, such as Word, Excel, etc. + Must work well as a team member and individually + Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages + Experience or background in HR, Payroll, or Time and Attendance preferred + Must be able to join on-call rotation and cover evenings/weekends as necessary **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:** + **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. + **Belong by joining** one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. + **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress. + **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner. + **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones. + **Focus on your mental health and well-being** . We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live. + **Get paid to pay it forward** . Company-paid time off for volunteering for causes you care about. What are you waiting for? **Apply now!** **Jobs.adp.com** **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.