In this role, you will serve as WorkForce Software’s’ front-line for solving client challenges – including issue resolution, answering questions, helping clients, training their users on WorkForce Software technology, and more. You will work with clients who have 10,000+ employees. You carry the weight of our service reputation and client satisfaction in your hands.

 

The nature of what you do every day will not change – your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client with. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!

 

Responsibilities:

Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction Build relationships and trust with customers through open and interactive communication Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance Contribute to customer self-help by authoring relevant knowledge base content Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities

Experience:

Prior technical/system support experience in a customer-facing role is highly preferred Experience with SQL and writing complex queries Strong technical and analytical aptitude, specifically in complex, enterprise software applications Excellent oral and written communication skills Prior customer service experience is highly preferred Experience with business applications, such as Word, Excel, etc. Must work well as a team member and individually Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages Experience or background in HR, Payroll, or Time and Attendance preferred Must be able to join on-call rotation and cover evenings/weekends as necessary

Preferred Qualifications:

Bachelor’s degree or equivalent experience Exposure to any ERP software is an advantage

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

 

Come join our Team. You’ll love working here because you can:

Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Unlock your Potential. Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence, Advancing Women in Leadership). Grow your career with a company committed to workplace gender equality. Influence the Business. Join our employee-led groups iWIN – International Women Inclusion Network, Pride (LGBTQ), Thrive (Disability), Generations and connect with a network of people who share common interests and experiences. Access multiple leave options to suit your needs. Generous Parental Leave Allowance. Personal Emergency Leave. Cultural & Inclusion Leave. Focus on your health and well-being.Access to Employee Assistance Program, well-being webinars, free flu vaccinations, and time off for R U OK day. Access ADP’s generous employee benefits including lifestyle and wellbeing discounts for you and your family from 450+ vendors Australia wide.

 

What are you waiting for? Apply now!

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.