WorkForce Software, an ADP company, is hiring a Digital Customer Experience & Community Marketing Business Partner

 

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?  Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?  Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

 Well, this may be the role for you. Ready to make your mark?

 

The WorkForce Software (WFS) Digital Customer Experience & Community Marketing Business Partner will own the end-to-end digital experience for our global customer base. In this role, you’ll bring together our customer community, Gainsight PX, and digital engagement channels to create a connected, scalable, and self-service journey that empowers customers to find value faster, stay engaged longer, and grow with us.

 

You’ll partner closely with Customer Success, Marketing, Product, and Operations to design digital touchpoints that drive engagement, retention, and advocacy. This is an opportunity to shape how thousands of users experience WorkForce Software every day — through technology, content, and community.

  

Like what you see? Apply now!

What you’ll do:

Lead the strategy and daily management of the WorkForce Community, driving engagement, membership growth, and satisfaction. Build and optimize digital journeys across Gainsight CC, PX, and Docebo, ensuring customers have intuitive, self-serve access to the resources they need. Develop tech-touch programs and automation that scale personalized communications and lifecycle engagement. Analyze behavioral data and community metrics to inform strategy and continuously improve digital experiences. Partner cross-functionally to integrate digital CX insights into campaigns, onboarding, and retention initiatives. Establish governance and moderation standards for a professional, inclusive, and customer-led community. Serve as the voice of the digital customer, advocating for improvements based on engagement and sentiment data.

Requirements:

You will have 8+ years’ of experience in digital community management, client marketing, or digital experience roles in a B2B SaaS environment. Experience managing community platforms (Gainsight CC preferred) and familiarity with tools like Gainsight PX, CS, and content management systems. Strategic thinker with a passion for improving the Client and prospect journey through digital channels. Analytical mindset with the ability to derive insights from engagement and platform data to inform decisions. Ability to travel up to 10%

A college degree in marketing, communications, or related field is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

Experience noted above, OR

THINGS THAT SET YOU APART:

Growth in active community participation and engagement rates. Improved digital adoption and PX usage metrics. Increase in self-service resolutions and customer satisfaction. Demonstrated impact on retention and expansion outcomes.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

 

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups2 where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

  

What are you waiting for?  Apply today!

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In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and commission at target. Commissions are based on several factors, including, but not limited to, individual targets and achievements, as well as company guidelines and plans.

 This job posting is for an existing job vacancy.

 The company uses an artificial intelligence tool during the initial pre-screening process

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $99,700.00 - USD $149,700.00 / Year*

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.