Position Title:  Workforce Manager (WFM) Lead Implementation Consultant

 

Reporting Line:  Implementation Manager

 

Position Purpose:

Implement and support the ADP GlobalView solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.

Act as functional and technical liaison between ADP and the client.

Responsible for onboarding and training new Lead Consultants as well as bringing technical expertise to release readiness, BPI and transformation activities.

 

Key Responsibilities:

Perform workshops to gather information on the client's requirements. Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope. Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed. Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them. Provide guidance to the client in preparing testing activities (test scripts, scenarios). Support clients through the User Acceptance, Parallel Testing and Go-Live phases. Support training delivery. Support data migration activities like data cleansing, mapping and conversion. Ensure handover to client services following ADP handover methodology. Perform other related duties as assigned. Must be able to travel to client site.

Experience:

Strong experience in implementing UKG Workforce Central / Workforce Dimensions. Demonstrated experience in an Implementation Lead role. Experience working on global projects. Strong knowledge of Payroll, Human Resources of Time Management systems Excellent communication (written and verbal) and presentation skills. Experience conducting training sessions. Ability to work autonomously as well as in a team environment.

 

Certifications / Qualifications:

Tertiary qualification in a related field preferred.

Completion of UKG Workforce Central / Workforce Dimensions or ADP Enterprise eTIME /Workforce Manager training.

Project Management qualifications.

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