This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Interested in driving operational efficiency through strategic scheduling and reporting? As a Workforce Management Admin at Spectrum, you will oversee scheduling, reporting and auditing functions to ensure optimal staffing and adherence standards. Your attention to detail and communication skills will help identify opportunities for improvement at individual, team and center levels, directly supporting Spectrum’s commitment to service excellence.

How You’ll Make an Impact

Utilize scheduling software to adjust center resources, ensuring proper shift coverage in response to changes in call volume, service activity or resource availabilityAssist with managing overtime and voluntary time off to optimize staffing levelsOptimize break and lunch schedules for efficient center staffingMonitor real-time adherence and call statistics, communicating with supervisors to manage on-phone and off-phone activity throughout the dayTrack and enter real-time exceptions such as sick calls, tardiness and meetings into workforce management systemsManage benefit time accrual accounts, establish thresholds and plan for both scheduled and unscheduled absencesAudit and maintain data integrity within workforce management and related databasesMonitor call volume and statistics to ensure scheduling and service level metrics are metLiaise with staff regarding workforce management practices and initiatives, updating leadership on staffing issues, performance measures and call statisticsProvide input on forecast projections and staffing requirements

Working Conditions

Office environment with 24-hour service capability

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

2+ years of workforce management scheduling and forecasting software experience2+ years of inbound contact center environment experience

Skills

Ability to read, write, speak and understand EnglishData analysis and interpretation skillsClear oral and written communication with all levels of management and personnelAbility to handle multiple projects and maintain confidentialityDecision-making and problem-solving under pressureEffective prioritization and organizational skillsInitiative and judgment to accomplish job dutiesProficiency with personal computers and software applications such as word processing and spreadsheetsAbility to work independently and collaboratively to resolve problems and handle requestsExperience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence softwareKnowledge of cable television products and services

Preferred Qualifications

Experience

Multi-channel contact center management experience

CWF370 2026-72636 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13536 Business Unit: Customer Operations Zip Code: 40223

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.