As a Workforce Management Analyst, you will have access to information of confidential nature. You will be expected to maintain that confidentiality. You should ensure that confidential documents are kept under lock and key and that electronic versions are secured as well.
Your future duties and responsibilities:• Complete and manage schedule exceptions/adjustments for the projects on a daily basis.
• Ensures the accuracy and timeliness of data by working time-off, schedule changes, and other types of requests.
• Analyze past call volume, interval arrival patterns and staffing patterns and provide monthly and other long-range forecasts consisting of required staffing levels to ensure service goals are met.
• Monitor all Real-Time and Intra-Day activities to ensure operational goals are met. • Accurately track and manage schedule adherence.
• Conduct analysis and recommend solutions to real time performance issues. • Measure forecasting accuracy and work to reduce variations in order to ensure performance goals are met.
• Prepare daily/weekly/monthly and adhoc reports and distribute to Management. • Develops strong working relationships within the organization to ensure efficient and effective problem solving and issue.
You must demonstrate an appropriate level of the following CGI values through the following: • Quality and Partnership – ensure all assigned deliverables are completed at a high level of quality
• Intrapreneurship and Sharing – collaborate with team members in exhibiting ownership through extending and taking up responsibilities above and beyond the documented TOR if needed, as well as fostering a positive work environment
• Respect – professionalism and proper decorum in all official interactions and functions
• Financial Strength – ensure that 100% of timesheets are submitted timely and accurately and any relevant leaves are accurately reported.
• Innovation – to identify opportunities for innovation and process improvement
• Member metrics – achieve 100% SPP and MSAP participation, 0 to 5% casual sick time, 0% security breach, and adherence to PGDC mandatory objectives
• Adherence to all company mandated responsibilities.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.