They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company. **What You'll Do - You'll Make the Moment** + Investigate and evaluate critical facts such as physician reports, job restrictions, job descriptions, state law, and legal opinions to make return to work decisions for accommodating injured employees with temporary physical limitations. + Review settlement recommendations from our third-party administrator, collaborate with adjusters and defense attorneys, and provide settlement authority up to pre-approved amounts. + Review open workers compensation claims and provide direction to our third-party administrator employees to ensure fair and efficient claim resolution. + Guide our injured employees through the claim process when questions arise. + Approve the use of vendors including defense attorneys, nurse case managers, surveillance companies, and ancillary medical services. + Complete required OSHA and other state workers compensation requirements. Experience and Education: + Bachelor's degree and 1 - 2 years of experience in risk management, insurance claims, or similar customer service position; or equivalent combination of education and experience. Knowledge and Skills: + Excellent oral and written communication skills. + Customer service skills. + Ability to identify and seek needed information/research skills. + Ability to understand and follow directions. + Time management skills. + Interpersonal skills. **Focus on You** We're all about making sure you're taken care of too. Here's what's in it for you: + Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities + Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program + Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development + Culture of Belonging:Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together + Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program + More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! **A Little About Us** Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal. **See for yourself. Apply now.** **Cracker Barrel is an equal opportunity employer.** Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. They say you are the company you keep—And at Cracker Barrel we take that seriously. Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued. Because making a difference in someone’s life can feel big—But it’s often the smallest moments that make the deepest impact. We’re all in this together—to make a real difference for our guests, every day. That’s why, at Cracker Barrel, you’re all in good company. Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more—somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots—always serving up more than a meal. In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online (http://www.crackerbarrel.com/contact-us/employee/ ) or toll free at 1 800-333-9566. Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-800-333-9566) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.