**Schedule** Full-Time: 80 hours/biweekly 8:00 am - 4:30 pm, Monday through Friday **General Summary** Develops, implements, and assesses the effectiveness of services provided to injured workers. Coordinates scheduling, treatment, communication and reporting with injured workers and local employers. **Duties and Responsibilities** **Essential Functions:** + Works with providers to ensure efficient and effective scheduling, treatment, discharge and/or follow up of injured workers + Oversees case management processes, including development of both paper based and electronic forms, policies, and procedures in cooperation with the Program Director(s) or Practice/Office Manager(s) + Develops and maintains relationships with referral sources throughout the community + Coordinates scheduling of appointments, communication, and documentation in the electronic medical record and processing of forms for injured workers at the various offices + Develops and presents educational programs and training on prevention of work-related injuries. + Monitors the satisfaction level of patients and referral sources + Serves as liaison between medical providers and injured workers for coordination of care to expedite appropriate medical treatment and communications with worker's compensation management team + Maintains established policies and procedures, objectives, quality assessment, safety, knowledge of current literature applicable to occupational health and/or worker's compensation + Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Common Expectations:** + Demonstrates a commitment to patient, visitor, and staff by: providing coordination of care, case management, and facilitates timely return to work to ensure injury/claim resolution for the injured employee. + Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 3 years Relevant experience Required + Experience with worker's compensation, occupational medicine and/or third-party reimbursement Preferred **Knowledge, Skills, and Abilities:** + Excellent verbal, written, and presentation skills + Ability to educate staff + Ability to provide emotional support with compassion and respect for the individual + Ability to provide support to the members of the care team (teamwork) + Must possess initiative and ability to work independently + Ability to maintain confidentiality **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.