JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Order Coordinator – JLL
 

What this job involves:

The Work Order Coordinator plays a vital role in ensuring seamless facility operations by managing work order distribution, coordinating building management services, and maintaining operational excellence. This position serves as the central hub for service delivery, leveraging advanced technology systems to assign work tickets, monitor facility maintenance, and ensure timely resolution of service requests. By maintaining accurate data and preparing comprehensive reports, you will directly contribute to JLL's commitment to delivering exceptional client experiences and operational efficiency across our managed facilities.
 

What your day-to-day will look like:

Manage and distribute work orders through the client's work order management system, ensuring accurate assignment to Facilities Coordinators, Tenant Service Coordinators, and third-party vendors

Track and facilitate completion of service requests, relocation and renovation services, and event coordination on a daily basis

Maintain up-to-date and accurate data entry across all systems, ensuring operational transparency and compliance

Audit, research, and prepare comprehensive reports on costs, quality assurance, and day-to-day operational effectiveness for management review

Leverage client work order management system, task management, relocation and renovations services, event coordination, and office/warehouse operation, as necessary

Evaluate safety and emergency situations for appropriate notification and coordinate emergency response at the facility as directed

Report and facilitate resolution of facility maintenance deficiencies to ensure building standards are consistently met
 

Required Qualifications:

Associate's degree in a relevant field

1 to 2 years of experience in relevant field (facility management or work order coordination roles)

Excellent written and verbal communication skills (Advanced English - B2), including the ability to convey complex technical information to non-technical audiences

Computer proficiency with Microsoft Office suite, with specific expertise in Excel and Word
 

Preferred Qualifications:

Experience with work order management systems and task management platforms

 Working knowledge of critical equipment and technical systems

Technical knowledge in electrical systems, electrical generation/distribution, and HVAC systems

Knowledge of relocation and renovation coordination processes

Familiarity with event coordination within corporate facility environments

Background in emergency response coordination and safety protocols
 

Location: Heredia, Costa Rica - Hybrid

Work Shift: Monday to Friday, 8 am to 5 pm

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.