Job details As a Customer Experience Specialist, you will be responsible for managing customer queries and complaints while maintaining a high level of professionalism. You will assist customers with inbound product orders and other interactions, while maintaining positive performance standards and metrics.

Responsibilities: ... Assist customers with inbound product orders and other interactions.

Process orders, create new accounts, and handle returns.

Answer questions about products, business plans, and promotions in a professional manner.

Resolve and de-escalate issues to provide an outstanding customer experience.

Document interactions for auditing purposes.

Complete daily training assignments and keep up with updates.

Have a great attitude about upselling products, promotions, and services.

Working hours: 7:00 AM - 5:30 PM (Various Shifts Available)

Skills:
Strong listening, comprehension, and customer service competencies.

Basic knowledge of Direct Sales.

Education:
High School

Experience:
1-4 years

Qualifications:
Proficiency in Microsoft Office, typing 30+ wpm, and 10-key skills.

A high school diploma or equivalent is required. A college degree is not required.

Must reside in Utah and live within one hour of the Lehi or Spanish Fork office.

Must have access to high-speed internet with a minimum of 100 Mbps download speed.


If you're a passionate and professional individual who meets these qualifications, apply now to have us review your resume!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow more As a Customer Experience Specialist, you will be responsible for managing customer queries and complaints while maintaining a high level of professionalism. You will assist customers with inbound product orders and other interactions, while maintaining positive performance standards and metrics.

Responsibilities:
Assist customers with inbound product orders and other interactions.

Process orders, create new accounts, and handle returns.

Answer questions about products, business plans, and promotions in a professional manner.

Resolve and de-escalate issues to provide an outstanding customer experience.

Document interactions for auditing purposes.

Complete daily training assignments and keep up with updates.

Have a great attitude about upselling products, promotions, and services.

Working hours: 7:00 AM - 5:30 PM (Various Shifts Available)

Skills:
Strong listening, comprehension, and customer service competencies.

Basic knowledge of Direct Sales.

Education:
High School

Experience:
1-4 years

Qualifications:
Proficiency in Microsoft Office, typing 30+ wpm, and 10-key skills. ...
A high school diploma or equivalent is required. A college degree is not required.

Must reside in Utah and live within one hour of the Lehi or Spanish Fork office.

Must have access to high-speed internet with a minimum of 100 Mbps download speed.


If you're a passionate and professional individual who meets these qualifications, apply now to have us review your resume!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Assist customers with inbound product orders and other interactions.Process orders, create new accounts, and handle returns.Answer questions about products, business plans, and promotions in a professional manner.Resolve and de-escalate issues to provide an outstanding customer experience.Document interactions for auditing purposes.Complete daily training assignments and keep up with updates.Have a great attitude about upselling products, promotions, and services.

experience

1-4 years

skills

Strong listening, comprehension, and customer service competencies.Basic knowledge of Direct Sales.

qualifications

Proficiency in Microsoft Office, typing 30+ wpm, and 10-key skills.A high school diploma or equivalent is required. A college degree is not required.Must reside in Utah and live within one hour of the Lehi or Spanish Fork office.Must have access to high-speed internet with a minimum of 100 Mbps download speed.

education

High School

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