The Corporate Investment Bank's Know Your Customer (KYC) team is at the forefront of safeguarding JP Morgan's reputation and financial assets by ensuring strict compliance with a wide range of regulations. Through a robust Global Operating Model, JP Morgan delivers a seamless, business-wide KYC process that spans all lines of business and every region, setting the standard for excellence and consistency across the organization. As a Quality Control Manager within the Wholesale KYC Operations Reviewer team, part of Digital and Platform Services, you will lead a team of Reviewers in North America to ensure efficient and timely onboarding, renewal, and remediation of client KYC relationships at JP Morgan, working closely with the WKOR Production Team and key partners across Sales, Reference Data, Credit, Legal, and Compliance. Your responsibilities include managing end-to-end quality reviews of KYC profiles to meet corporate and regulatory standards for new clients, incremental business, periodic reviews, and remediation, leveraging strong AML and KYC expertise in a fast-paced, dynamic environment. You proactively drive process improvements and programs, utilize Excel and PowerPoint for reporting to senior leadership, and promote excellence, quality, respect, and inclusivity, while building strong relationships and maintaining effective communication in a risk- and quality-focused setting. **Job Responsibilities:** + Serve as a key point of contact for Regional and Global WKOR/Production Leads, Policy, and GFCC, managing escalations, action plans, and risk items + Stay up to date on process, procedure, and regulatory changes, ensuring your team is aware of and adheres to all updates + Identify, lead, and implement process improvements, providing subject matter expertise on critical process and technology initiatives aligned with WKOR's core objectives + Oversee governance and location-specific tasks for Plano and Tampa Reviewer teams, proactively engaging with senior stakeholders + Play an active role in the WKOR Target Operating Model Program, overseeing KYC record allocation, team capacity management, book of work, and quality control consistency + Build, manage, and maintain strong stakeholder relationships for all deliverables and escalations, supporting NA entity types and international sales lines of business + Lead, motivate, and develop your team through one-on-ones, skip-level meetings, coaching, and fostering a resilient, high-performing team culture + Monitor team performance using scorecards, metrics, KPIs, and KRIs, ensuring SLAs and cycle times are met with minimal stakeholder escalations + Engage in governance and quality assurance monitoring, analyzing error trends to prevent recurring issues and drive continuous improvement + Provide subject matter expertise on key risks identified at all levels of KYC due diligence **Required qualifications, skills, and capabilities:** + In-depth knowledge of the financial industry, with experience in high-profile operations and controls environments + Demonstrated leadership and managerial expertise, with a strong drive to inspire and achieve team success + Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels + Advanced time management, organizational, risk management, team building, and strategic planning abilities + Creative problem-solving skills, with a focus on accountability, ownership, and delivering effective solutions + Proven ability to mobilize resources, navigate complex internal networks, and negotiate with senior leaders + Track record of managing change and cultivating strong relationships and partnerships with stakeholders across the organization + Excellent analytical and research skills, with keen attention to detail and the ability to thoroughly investigate and resolve issues **Preferred qualifications, skills, and capabilities:** + Prior experience in KYC, AML, Compliance, Audit, Risk, Controls, or related fields + Familiarity with a wide range of client types and structures, including SPVs, personal investment vehicles, trusts and foundations, governments, organizations, and banks + Understanding of diverse financial products such as trade, escrow, treasury services, custody, and securities & collateral management + Proficiency in basic reporting and presentation skills for effective communication with senior leadership + Bachelor's degree or equivalent qualification Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Please note this role is not eligible for employer immigration sponsorship. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans