he Wisely Client Services team works on providing support to Wisely clients requests on various Wisley Card related queries. This involves client contact through phones or through email. These requests are from our clients who reach out to ADP for assistance and resolution Serves as primary point of contact for assigned Wisely clients managing Responsible for resolving clients issues by attending Inbound calls and cases while providing the best experience which is measured through a client satisfaction survey Query Resolution : Address and resolve inquiries related to the Wisely Card or any other Payment Services, clarifying questions on usage, eligibility, load procedure etc. Compliance and Standards : Ensuring compliance with industry specific standards. Stay updated with the latest procedures related to benefits and implement necessary changes accordingly Work in accordance with the agreed Service Level Agreements (SLAs) with the business partners on various tasks Working additional hours as required by the business during the busy open enrolment period this may include working on weekends to ensure client deliverables are met Eligibility/Skills Sets : Very strong communication skills Experience in speaking to international clients Strong analytical and problem solving skills Ability to work with multiple stakeholders and multi task Good working knowledge of MS Excel Flexible to work in a US shift as clients work in the US time zone ##LI-DNI Wisely Client Support Associate Job Description The Wisely Client Services team works on providing support to Wisely clients requests on various Wisley Card related queries. This involves client contact through phones or through email. These requests are from our clients who reach out to ADP for assistance and resolution Serves as primary point of contact for assigned Wisely clients managing Responsible for resolving clients issues by attending Inbound calls and cases while providing the best experience which is measured through a client satisfaction survey Query Resolution : Address and resolve inquiries related to the Wisely Card or any other Payment Services, clarifying questions on usage, eligibility, load procedure etc. Compliance and Standards : Ensuring compliance with industry specific standards. Stay updated with the latest procedures related to benefits and implement necessary changes accordingly Work in accordance with the agreed Service Level Agreements (SLAs) with the business partners on various tasks Working additional hours as required by the business during the busy open enrolment period this may include working on weekends to ensure client deliverables are met Eligibility/Skills Sets : Very strong communication skills Experience in speaking to international clients Strong analytical and problem solving skills Ability to work with multiple stakeholders and multi task Good working knowledge of MS Excel Flexible to work in a US shift as clients work in the US time zone **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.