Job Description Insight Global is looking for a Windows Administrator to join one of Canadas boutique financial institutions to assist with their manual migration from Windows 10 -11. The day to day of this role includes: Conduct on-site operating system upgrades from Windows 10 to Windows 11 directly on workstations. Perform manual updates on approximately 700800 end-user devices, evenly split between Vancouver and Toronto (400 devices per city). Follow documented processes to ensure machines are updated correctly and efficiently. Work with both new hardware and refurbished devices, upgrading systems as necessary. Coordinate and schedule upgrade times with end users to minimize disruptions. Provide basic troubleshooting support to end users during and after the migration process. Take ownership of device lists, scheduling, and upgrade logistics, with some assistance from the project team. Ensure smooth rollout of the new operating systems, maintaining clear communication with users throughout the migration process. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Proficient in Windows 10 and Windows 11, including their features, updates, and troubleshooting techniques Experience with Microsoft Intune for pushing updates and managing devices Familiarity with the Microsoft 365 suite of applications, including cloud-based tools like OneDrive and SharePoint Knowledge of ServiceNow for assiting users of submitting any tickets if experiencing issues Skilled in basic troubleshooting tasks and service desk operations Proven experience in manually migrating operating systems on workstations and following documented procedures Strong customer service abilities Adaptability to learn and support unique applications specific to the organization Awareness of regulatory processes within the financial services or banking industry Willingness to work onsite every day to assist users directly Flexibility to work outside regular hours if needed, including accommodating late shifts null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.