PURPOSE

 

Manages sales, supply chain and sales support activities related to an assigned product or product line, including inventory, purchasing, delivering, and service in order to maximize revenues and profitability, especially in relation to competitor products. Conducts comparative analysis against competitors and provides strategic planning of product direction and features.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Inspections and assessments: Conduct service evaluations to identify and diagnose issues with window and door products under warranty, as well as for general repair. Repair and installation: Repair or replace broken glass, seals, sashes, frames, and hardware to ensure proper function. They may also install new or replacement window and door units. Measurement: Take precise measurements for custom orders and new installations to ensure a perfect fit. Customer service: Interact directly with customers, explaining repair issues and maintenance recommendations to ensure high customer satisfaction. Tool and equipment management: Maintain and organize company vehicles and tools, ensuring they are in good working condition. Safety compliance: Adhere to all company and safety protocols, including those from OSHA, when performing duties, especially when working with heavy materials or at heights. Documentation and reporting: Fill out necessary paperwork, track materials used and record all service actions in a timely manner. Inventory and restocking: Maintain a stocked vehicle with common parts and products and coordinate with the service team to order specialized replacement parts. 

 

SUPERVISORY RESPONSIBILITIES

 

This job has no supervisory responsibilities.

 

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

 

COMPETENCIES

Experience: A high school diploma or equivalent is typically required, along with relevant experience in window installation, construction, or a similar technical role. Prior experience with window and door repair is often essential. Technical aptitude: Proficiency with a wide range of hand and power tools relevant to window installation and repair, such as glazing knives, drills, and glass cutters. Problem-solving: Strong ability to diagnose complex mechanical and structural issues and develop effective solutions under pressure. Communication: Excellent verbal and written communication skills to clearly explain problems and solutions to customers and coordinate with team members. Physical ability: The capacity to lift heavy and awkward materials, climb ladders, and perform manual tasks in varying weather conditions. Detail-oriented: Strong attention to detail to ensure precise measurements and high-quality repairs. Licensing and certification: A valid driver's license with a clean driving record is required.

 

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations. Subject to both typical office environment and outside locations with temperature and weather variations, equipment noise and dust. Frequent travel by car will be required.