**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? (https://www.brainshark.com/bbandt/careers-site-faq) _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)_ _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** The Wholesale Payments Process Optimization Lead will manage small to mid-size LOB initiatives from an end-to-end perspective. Initiatives are focused on improving business process and include, but are not limited to, workflow enhancements, technology changes, risk and audit finding resolution, as well as client and teammate experience improvements. These initiatives support the strategic objectives for the Client Success organization leading to increased efficiency, reduced costs, enhanced performance and revenue generation. The Process Optimization Lead collaborates with cross-functional teams, stakeholders, and leadership to ensure successful implementation and adoption of process changes. **ESSENTIAL DUTIES AND RESPONSIBILITIES** 1. Lead the deployment of redesigned workflows, process changes, system enhancements, and implementation of risk controls seamlessly into business operations and ongoing processes 2. Conduct detailed business analysis to identify the business needs of stakeholders and to develop solutions for business problems 3. Translate business needs into requirements and help guide the design of solutions 4. Collaborate with partners to ensure projects are delivered on time and within budget 5. Ensure project documentation is completed timely and new or modified workflows are maintained as needed 6. Engage business and functional partners to gain internal points of view, create transparency and ensure buy-in 7. Support and influence decision-making on process changes, system improvements, and technology integration 8. Serve as a liaison with risk, compliance and audit to oversee the timely completion of findings and outstanding issues 9. Ensure initiatives adhere to risk, compliance, and audit requirements 10. Identify, mitigate or escalate risks or roadblocks prohibiting achievement of identified scope 11. Monitor and evaluate the effectiveness of implemented changes, gathering feedback, and making necessary adjustments **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor’s degree in business, accounting or related field or equivalent work experience • Strong ability to analyze data, identify trends, and solve problems • Excellent verbal and written communication skills to effectively communicate with stakeholders and present findings • Ability to plan, execute, and manage process improvement projects • Proficiency in relevant software, such as Microsoft Office, project management tools, and process mapping software • Understanding of change management principles and ability to effectively manage the implementation of process changes Preferred Qualifications: • Certification in process improvement methodology (i.e. Agile, Lean or Six Sigma, etc.). • Experience in a Process Optimization or Business Analyst role **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)