Support with Precision. Serve with Excellence.
We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery.
This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus on executive care and critical IT needs.
Key Responsibilities:Provide high-touch, personalized IT support for all employees—especially executives
Troubleshoot and resolve issues related to:
Microsoft Office Suite (Word, Excel, Outlook, etc.)
Windows 10 environments
Microsoft Exchange, Teams, and O365
Active Directory and password resets
VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL)
Network connectivity, VPNs, and printers
Android mobile devices and mobile device management
Set up and deploy laptops, workstations, monitors, and other hardware
Handle onboarding/offboarding processes including device configuration and account access
Provide AV support for meetings, presentations, and video conferencing
Manage helpdesk ticket queues and ensure timely, courteous resolution
Administer phone system changes (moves, adds, changes, deletions)
Maintain accurate inventory of IT assets and track hardware/software lifecycle
Coordinate and execute IT-supported upgrades and special projects
Secure and dispose of retired hardware following security guidelines
Monitor systems for performance, security, and uptime
About You What You Bring:4+ years of strong desktop/helpdesk support experience
White Glove or Executive Support experience highly preferred
Excellent troubleshooting and problem-solving skills
Strong interpersonal and communication skills (written and verbal)
Experience working with:
Windows 7/10, Microsoft Exchange & Outlook
Active Directory, Office 365, AV equipment, and remote tools
Hardware deployment and recovery processes
VMWare View, phone system administration, and executive support experience a plus
Certifications (CompTIA, Microsoft, etc.) are a plus
Proven ability to maintain confidentiality and handle sensitive information professionally
Strong organizational and multitasking skills with attention to detail
We OfferBenefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply today to provide the white glove support experience that sets the gold standard in enterprise IT.
Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Our CompanyAt Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Related Job TitlesWhite Glove IT Support, Executive Support Technician, Helpdesk Specialist, Desktop Support, End User Support, IT Technician, Tier 2 Helpdesk
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com